Creative Operations Coordinator

Hearst Networks UK are looking for a highly motivated and organised Creative Operations Coordinator to join their dynamic and award-winning team. This role coordinates and enters commissioning information and broadcast data, supporting on-air creative activity across UK and EMEA channels. This is a hybrid role, based at our office in Hammersmith from Tuesday-Thursday.

The Creative Team is responsible for the development and execution of a range of content for Hearst Networks EMEA. The team devise and deliver all the on-air and off-air campaigns, short form, branding and promos for Sky History, The History Channel EMEA, Crime + Investigation, Freeview channel BLAZE, our streaming services, History Play and C+I Play and our FAST channels – Mystery TV, Inside Crime, World War TV, Deal Masters and History Hunters.

About Us

Hearst Networks EMEA runs a family of global TV brands with our head office in the UK and offices in Poland, Germany, Italy, Spain and South Africa. We are an ambitious and creative team who strive to build strong brands for our territories.

Our work environment appeals to self-motivated and flexible thinkers who are great collaborators and always strive to discover what is next creatively. We are customer focused and sustain and build a diverse range of brands. Each year we create cut-through campaigns working with a wide range of on-screen talent including Damien Lewis, Ross Kemp, Vicky McLure, Emilia Fox, Joseph Fiennes, Sheila Atim and Amanda Holden. Always striving to deliver against marketing briefs we also work with great talent behind the camera including Rankin, Dan Burn-Forti, Leigh Kelly and Tom Van Schelven.

Hearst Networks UK are fully accredited as a Great Place to Work 2024/25. The company was voted Broadcast magazine’s ‘Best Place to Work in TV’, and we were awarded BDA ‘Channel of the Year’ for Sky History.

As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all. Please let us know if you require any adjustments or assistance for meetings and communications with you when you apply for a role with us.

Key Responsibilities

• Coordinate and accurately enter creative shortform information across Channel Management Systems for UK and EMEA channels.

• Act as a key point of contact for promo commissioning queries, building strong working relationships with On-Air, Media Planning, Production and Marketing teams.

• Maintain channel branding, promos, navigation and on-air technical data within CMS systems, ensuring all updates are completed accurately and on time.

• Coordinate on-air creative elements for channel launches and rebrands.

• Work closely with the Production and Creative teams to ensure information is communicated clearly and projects run smoothly.

• Support operational projects, including channel launches, playout migrations and the rollout of new platforms and technologies.

• Identify and troubleshoot issues, escalating where necessary.

• Deputise for the Senior Creative Operations Coordinator during absence and support ad-hoc projects as required.

• Support the Production team on regular creative projects, with opportunities to gain hands-on experience for future career development.

Key Competencies

• Planning and Organising

• Following Instructions and Procedures

• Analysing and Interpreting

• Working with Others

• Adapting and Responding to Change

Essential Skills

• Highly organised and self-motivated, able to follow instructions and prioritise work to deadlines.

• Excellent time management and administrative skills, with strong attention to detail.

• Strong communication skills, able to build and maintain positive and collaborative working relationships with colleagues across the business.

• Proactive and able to work independently with limited supervision.

• Experience of working as part of a team and supporting others.

• Accurate and calm under pressure, responding positively to last minute changes.

• Confident using systems and software packages to input, maintain and track information with a high level of accuracy.

Desirable Skills

• Experience using media management systems (training given).

• Knowledge of creative, broadcast or post-production workflows.

• A willingness and aptitude to learn new software and workflows (training given).

• Able to rise to the challenge and own problems through to conclusion.

• An interest in developing production skills to support the Production team (training given).

• Enthusiastic, motivated and conscientious.

Hearst Networks Values

Curiosity is what drives us to question, explore, and innovate. We approach challenges with an open mind, ready to grow and evolve as the world changes around us. When we stay curious, we keep learning, discovering fresh opportunities, and pushing the boundaries of what’s possible.

Courage is showing up as your true self, with confidence and heart, even when the road ahead feels uncertain. It’s about owning our choices, stepping beyond our comfort zone, and creating new paths and opportunities to explore for both our company and yourself.

Care is part of everything we do - how we treat each other, approach our work, connect with our partners and the world. It’s about creating a culture where everyone feels included, respected, and truly supported. By acting with care, we nurture trust within our teams, building meaningful relationships throughout our company.