Data Management Level 3 Apprenticeship - MBA Information Technology

Data Management Level 3 Apprenticeship - MBA Information Technology

MBA Information Technology is a UK-based managed service provider and IT consultancy, delivering hardware, software, and strategic technology solutions to mid-sized businesses. Founded in 2005, the company specialises in areas like cybersecurity, cloud services, automation, and end-user productivity. It is known for its consultative approach and focus on long-term client relationships.

Overview:

You will undertake sales administration tasks to support the Sales team to sell more widely within new and existing customers while embodying our core values – outstanding customer service, trusted, driven, personal. The Customer Success Team supports the sales team in smooth running sales operations.

Responsibilities:

• Data management & reporting: Access, validate, and maintain accurate customer and order data within Salesforce CRM to ensure seamless order processing.
• Data insights: Use sales data and Power BI reports to monitor customer spend, identify trends, and provide actionable insights to key stakeholders and internal stakeholders.
• Customer order tracking: Create and share order tracking reports from CRM data to keep customers informed and ensure transparency throughout the order lifecycle.
• Operational & administrative support: Manage quoting, ordering, bids, and deal registrations with precision and efficiency.
• Client & vendor communication: Liaise with clients, vendors, and distributors to coordinate quotes, orders, and delivery, resolving issues quickly and professionally.
• Account manager partnership: Support Strategic Account Managers in achieving profit goals through accurate data, reporting, and operational support.
• Customer experience excellence: Deliver outstanding service in line with MBA’s values, ensuring timely, courteous, and professional communication.
• Continuous improvement: Use data insights to identify process efficiencies, improve service delivery, and uphold supplier SLA performance.

Desirable skills:

• Attention to detail - The ability to process detailed information effectively and consistently.
• Learning ability - The ability to absorb new information readily and to put it into practice effectively.
• Planning & organisation - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals.
• Teamwork – The ability to collaborate effectively with colleagues towards achieving a common goal.
• Communication – The ability to clearly and accurately communicate, verbally and in writing, with a variety of colleagues, customers, suppliers and partners.
• Accountability - Being accountable and passing on accountability for one's own actions and those of colleagues and the organisation.
• Ambition - The drive to climb up, to pursue a career, to strive for success and make an effort to achieve this.
• Initiative - The ability to recognize and create opportunities and to act accordingly. Rather starting something than waiting passively for it to happen.
• Integrity - Adherence to the standards, values and rules of conduct associated with one’s position and the culture in which one operates. Being incorruptible.
• Perseverance - The ability to hold on to views and plans of action despite adversity.
• Results orientated - The ability to take direct action in order to attain or exceed objectives.

Applicants are not required to drive but this may be beneficial in any instance where you are required in the Hemel Hempstead office.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

40 hours per week, 8:30am - 5:30pm.

Benefits:

• Pension contribution.
• Lunch provided by company on Thursdays.
• Company wide trip to Spain for a long weekend every June.
• Xmas party.
• All staff have birthdays off.
• Company socials.
• Flexible home and office working.

Future prospects:

Upon completion of the apprenticeship, there is the opportunity to stay on as a full time employee.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.