Store Manager - Permanent - London
- Make the Customer the priority of the apartment to guarantee optimal Customer service;
- Lead by example in the store by being the brand's first ambassador;
- Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership);
- Strengthen Customer relationships through various events;
- Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;
- Know our sustainability policy to respond to Customers;
- In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.
- Identify talent, recruit and train by implementing succession plans;
- Train Managers to ensure their teams deliver a unique Customer service experience;
- Manage, develop, and support your teams by empowering them to help them grow;
- Support the team through consistent coaching, identify training needs;
- Create a positive and harmonious environment to create group synergy;
- Convey and follow the Head Office vision;
- Relay the brand's commitments through inclusive actions.
- Ensure product presentation complies with Sezane's DNA;
- Participate in merchandising implementation and ensure its monitoring;
- Offer Customers an exciting and inspiring shopping experience;
- Monitor and maintain the commercial level of the point of sale;
- Ensure competitive monitoring;
- Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.
- Plan and organize your point of sale to anticipate needs;
- Participate in defining the necessary staffing to meet Customer expectations;
- Ensure proper stock management;
- Ensure proper management of operations and cash flows;
- Ensure compliance with processes and deployment of brand strategy;
- Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.
- Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;
- Through your posture and proactivity, you are a conductor in the field and like to guide your team by example;
- You are skilled at supporting and growing your team members to ensure optimal customer service. You enjoy leading large teams;
- We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.
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