Agent Success Executive

Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.

We are a growing team of 85+ incredible colleagues working tirelessly to support over 25,000 homeowners a month to navigate the complicated process of selling property

Together, we are transforming the experience of selling your home.

Role Overview

The Agent Success team is dedicated to elevating the estate agent experience by focusing on satisfaction, long-term retention, and service adoption. As an Agent Success Associate, you’ll be the frontline problem-solver; not only investigating and resolving active issues but also proactively identifying ways to prevent them before they start.

What you'll be doing

• Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions.

• Contacting unsubscribed agents, asking for their feedback; attempting to resolve the situation and bring them back to the service.

• Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship.

• Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners

• Responding to escalated email tickets.

• Conducting onboarding calls with new estate agents

• Presenting cases to senior team members as required to support decision-making.

• Taking part in various projects and events, with a focus on raising the profile of GetAgent throughout the Estate Agent community.

• Managing sponsored area subscription account queries and retention.

What we'll need from you:

• Comfortable conducting phone calls and building rapport over the phone

• Strong email communication skills

• Empathetic listener with a solution/resolution focus

• Resilience

• Diligent with keeping on top of administrative tasks and following processes correctly

• Gathers necessary information and context to support with decision making - presents cases in a logical manner

• Positive attitude, proactive in sharing the team workload

• Effective management of workload with shifting priorities

What's in it for you

Salary: £35,000

Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes

Holiday: 25 days + BH

Join a growing company at an exciting point in our journey

Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!