Relocation Consultant (6-Month Maternity Cover)

Hello! 

Thanks for checking out our job posting for the role of Relocation Consultant  at PerchPeek. You’ve already taken a tiny step towards being a part of our team—huzzah! We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.

Important Notes:

• This role is available as a short term contract (6-months) for maternity cover. Candidates should be available for a start date of 1 November 2025 .
• This role is open exclusively to candidates based in countries within GMT/CET timezones . Due to the needs of this role and our ways of collaborating, applications from other locations will not be considered. We appreciate your understanding and interest.

What is PerchPeek?

At PerchPeek we dream of a borderless world where people have the freedom to live and work where they please. Where ideas and resources flow where they’re most needed unrestricted by national borders. We strive to create a world of opportunity for everyone, anywhere – one move at a time .

We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.

For relocators, our goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships which work together to make relocating simpler, faster, and more fun. That’s why we have the industry’s highest-rated relocator experience and over over 500 5-Star reviews on TrustPilot .

For employers, we streamline the entire process of supporting international Mobility into one easy-to-use platform, turning Mobility into a strategic advantage for thriving globally. That’s why we’re the Mobility partner of choice for best-in-class companies in Finance, Retail, and Tech.

Now you know why we’re so passionate about what we do!

The Role

From the moment PerchPeek is engaged to assist with a relocation until after the customer has settled in, our Relocation Coaches are responsible for working alongside the PerchPeek app to guide their journey. They are responsible for ensuring the customer experience is of the highest standard so that whilst using PerchPeek they have an informed, empowered, and stress-free relocation. Everything you do will underpin this objective so if it’s not on the list, but you can think of it, then it’s likely you’ll be doing it!

Responsibilities

Customer Journey

By owning your own portfolio of customers along their journey, you will:

• Educate and manage their expectations and timelines, supporting your customers throughout the duration of their relocation process. As this can happen over many months, you should build relationships with the customers to enhance their trust in you and PerchPeek.
• Communicate with customers via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain PerchPeek’s services, and provide additional guidance.
• Provide relevant and timely expertise (having been trained!) on all aspects of the relocation journey and life in the destination country to inform your customers and equip them to integrate successfully to their new location.
• Support customers in understanding and abiding to their company’s relocation policy, including supporting the management of their relocation allowances.
• Recommend and coordinate additional relocation services from preferred providers, managing multiple external providers to ensure quality and timely service from our partners. Examples include immigration, tax or shipping providers.
• Provide expert and empathetic inputs to handle difficult or complex enquiries or situations, using critical judgement to ensure the best outcomes for your customers.

Operational Processes & Improvements

• Adhere to all necessary Relocation Experience team processes and execute them to the highest standards in order to ensure team and market operations run smoothly.
• Have a continuous improvement mindset and take responsibility for vocalising and problem solving team processes.
• Support the rollout of local and global process improvements by proactively engaging with new systems and participating in brainstorming sessions, training, and implementation activities.

Technical Feedback

• Act in the capacity of Product Champion by providing guidance to customers on how they can utilise the app’s tools and content to organise their move, empowering them to have a more confident relocation.
• Provide internal feedback on product pain points and insights based on yours and your customer’s experiences of the PerchPeek platforms.

Team Development

• Collaborate with other Relocation Coaches for creative problem solving and knowledge sharing.
• Champion a high performing and high energy team culture.
• Take personal responsibility to develop your skills and desired competencies through participating in development opportunities, shadowing or training programmes as they arise.

Market Knowledge Capturing

• Advocate for high quality knowledge capturing and contribute to developing the PerchPeek content library.
• Provide your customers useful specific market information through both chat and app content.

Client Tracking

• Develop your awareness of PerchPeek’s strategic accounts and sales, marketing, and acquisition activities to ensure excellent delivery against client expectations.
• Capture customer information at all stages of the customer journey in a quality and timely manner, and maintain internal systems to ensure client tracking stays up to date.

Requirements

• You are available for an immediate start date, or available to start no later than 1 November 2025
• You are located in/based in a country within GMT/CET timezones
• You are fluent in verbal and written English
• You are aware of or have first-hand knowledge of major cities and lifestyle norms in EMEA. Bonus if you've lived or relocated within Europe before!
• You have previous experience in the Global Mobility / Relocation industry and knowledge of relocation management and/or destination services
• You are highly autonomous and thrive in a 100% remote environment without losing personal motivation, initiative, or productivity. (We know this work environment is not for everybody, so please consider carefully if it is right for you!)

Successful candidates will like have the below qualities and experience:

• You share our value of being Customer Obsessed: in this role you have the customer’s needs at the heart of your thoughts and actions every day.
• You are organised, efficient and prioritise your time so that you can balance being both proactive and reactive to the needs of your portfolio of customers and manage them across different timelines and stages of their relocations.
• You are an eloquent and concise communicator and can tailor your written and verbal communications to the specific customer. You are comfortable managing expectations and diplomatically handling concerns or objections.
• You are relentlessly focused on delivery. Things move quickly at PerchPeek, but even faster for our customers, so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
• You keep an eye on the details! Every relocation has its nuances and it’s important to understand, track and translate these into accurate recommendations.
• You display comfort in ambiguous situations and are confident in working through unknowns and adapting to challenging customer needs or expectations.
• You are resilient in a range of situations. From constant changes as the business and product develops to specific customer failures, you are comfortable adapting, learning and applying it to the next customer.

Pay & Benefits

Salary

As a globally diverse team, PerchPeek takes a market-localised approach to compensation to ensure Perchies are compensated fairly for their location. The salary for the role will be based on your tax-registered location and previous experience. In your first interview, we’ll have an open conversation about compensation.

The PerchPerks

• Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible, uncapped time off for you to rest, relax, or recharge as you see fit.
• Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you.
• Learning & Development Budget - so you can be proactive about learning something fun outside of your core role.
• Annual Onsite - we all take flight once a year and gather the flock together somewhere cracking to spark new ideas, connections and memories! In the past we’ve traveled to Tenerife, Barcelona, and Marrakesh.

Ready to be a Perchy?

Firstly, no need for a full cover letter (phew)! Please just share your resume and respond to the application questions. If we seem well-matched, you’ll be invited for an initial screening with one of the PerchPeek team where we’ll align on timeline, compensation, and get to know each other a bit better!

Then, we'll run an interview process with different members of our team:

• Stages 1 and 2 will deep-dive on skills, experience, and culture alignment.
• Stage 3 will include a “take-home” task and a final roundtable interview.

All interviews will take place via video call.

We hope you’re as excited to apply as we are to hear from you!

Note : Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability - we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.