Interim Membership Support Coordinator - Remote

The Advantage Travel Partnership is the UK’s largest independent travel agent group.

The leisure and business travel member partners who are part of the group are each independently owned, but as a collective produce over £4.5bn of travel sales each year, making us experts in every aspect of the travel industry.

We are extremely proud of our member partners and although their skills and travel knowledge are as different as the individuals themselves, they all share a passion for travel and a desire to tailor their travel services to the individual needs of their customers.

We work closely with our member partners to provide them with the tools to offer their customers the most inspirational, yet affordable range of travel products – and all with the full financial protection you would expect of an organisation of our size.

We work shoulder-to-shoulder with our business partners, sharing our collective knowledge to deliver exceptional travel services.

What you would be doing…

This is an amazing opportunity to join a fantastic company at a very exciting time. You, as Membership Support Coordinator would work within the really friendly Business Development Team. The whole team works very closely together, despite being on the road and working from home. They are also tightly connected with the whole business, our member partners and business partners.

The overall purpose of your role is to support our member partners, this is an important role within our organisation. You will handling calls and emails from our member partners on a variety of industry topics. We also receive calls from businesses looking to join Advantage and so you will develop a broad understanding of the products and services we offer so that you can articulate the benefits of joining our organisation.

A key service we operate is Advantage Managed Services. This is the fastest growing sector of our membership and your role will be pivotal in the application, implementation and post go-live care process to ensure our new members have a positive experience. In this wide ranging role, you will also be responsible for maintaining our internal CRM system, ensuring our customer records are kept up to date. We will also be looking to you to help us improve our internal process to improve internal efficiencies.

To do this, you would…

Membership Support

• Answer incoming calls and emails from members, on a variety of queries

• Liaise with internal teams on a wide range of topics

• Provide monthly updates to our preferred suppliers, on our members within the Advantage group

• Help with the day to day administration of the CAPS payment scheme

• Deal with queries on our preferred suppliers

• Setup new users on the Advantage Members Intranet website

• Run sales and bookings reports

New Member Implementations

• Support the setup and implementation of new members to Advantage

• Lead regular implementation Teams calls to introduce new members to the organisation

• Identify member requirements and tailor their implementation plan working alongside internal teams

Systems

• Ensure the records in our CRM system are kept up to date by responding to emails and calls from members to update records

• Provide member support with regards to the VTARSC back office system

• Be familiar with some of our systems which members use so that you provide help, guidance and support

• Document any new processes so that the team can be kept up to date

New Member Recruitment

• Respond to incoming emails and calls from potential new members

• Explain the key benefits of joining Advantage and explain how membership will help their business

• Engage with a BDM to ensure potential new member leads are followed up with a call and/or meeting from the BDM

BDM Support

• Stay in regular contact with the BDM’s

• Share relevant information with the BDM’s which will help them with their role

To be successful in this role, you would have experience of…

• Successfully delivering against business targets in various areas

• Engage with our with member partners, the BD team and other internal teams

• Being comfortable liaising with members and helping to address their needs

• Occasional contact with members of the public

• Being comfortable working with different systems

• Being able to work under pressure and to important deadlines

• Juggling a variety of tasks and prioritising the most important

• Delivering great customer service

And be…

• Well-versed in member engagement

• A natural and easy communicator

• Naturally enthusiastic and committed

• Knowledgeable and aware of the business & products

• An excellent team player (especially considering the team is on the road a lot)

• Interested in your own self-development

• Creative and yet analytical at the same time

• Able to work independently with a level of autonomy

• An excellent problem solver and decision maker

• Full of direction and purpose

• An excellent planner and organiser

• Able to adapt and work flexibly

What you get in return…

• Single cover Private Medical Insurance (plus ability to include dependants at an additional cost)

• 23 days leave, plus Bank Holidays, increasing a day per year after two years’ service (to a max of 28 days)

• Ability to buy an additional 5 days of leave per year

• Birthday off

• Volunteering day off

• Reward Gateway – benefits, discounts, and well-being platform

• Great travel discounts

• Eye care – up to £60 per year

• Life Assurance Cover (3 x salary) After 3 months:

• Contributory pension scheme - employer contributes a generous 5% (minimum 3% employee contribution)

You want to apply? Excellent! Click Apply now.