Workshop Controller

Role overview

We are currently looking for a workshop controller to Plan and co-ordinate Workshop activity to meet customer requirements and maximise Workshop utilisation and profitability and to manage Technicians and to work closely with the Aftersales Manager to achieve quality and customer care objectives.

Key responsibilities

As a Workshop Controller, your key responsibilities will be:

• To qualify the Workshop requirements
• To talk and listen to all members of the Workshop team to gain an understanding of the repair requirements and motivate technicians to achieve high quality workmanship
• To control the flow of work through the workshop in a correct manner to ensure repairs are completed by the date and time given to the customer
• To report any additional damage found once a vehicle has been inspected ensuring that all technicians complete the appropriate reports
• To complete MPI's, service and repairs to the manufacturer standard when required and agreed with the General Manager.
• To use the brand special tools where required and to perform workmanship at the highest possible standard
• To ensure a customer's vehicle has all the required protection used inside or on the vehicle during the repair process (i.e. seat covers to the front seats, floor mats etc
• To ensure customer vehicle condition report sheets are completed and millage recorded
• Schedule work to meet customer requirements, taking into account workshop utilisation targets, and job complexity and parts/materials availability
• Acts on opportunities to sell additional products/services and market current promotions wherever possible
• To actively look for cost control of products, usage and time
• To co-ordinate Workshop activity to deliver agreed work
• To liaises with Aftersales to order parts. Notify customer upon arrival to allow work to be scheduled and minimise parts stockholdings (WIP)
• To print job cards with time estimates, detailing any special requirements and distribute to the workshop – briefing technicians where appropriate
• To co-ordinate the valeting of the customers vehicle and any work to be sublet

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Workshop Controller, you will ideally have the following skills and attributes:

• Previous experience working as a Workshop Controller
• Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.