Rental Income Support Officer
Location: 1-2 days onsite per week
Contract: 3–6 Months Ongoing
Rate: £31.71 per hour (Umbrella)
Hours: Full-time, Monday to Friday (9am–5pm) About the Role
We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies.
You will be responsible for managing a patch of rent accounts, providing proactive support to residents, and taking early action to prevent rent arrears while delivering excellent customer service. Key Responsibilities
- Manage a portfolio of rent accounts and maximise rental income collection.
- Proactively contact residents when arrears occur and agree sustainable repayment plans.
- Provide advice and support relating to Housing Benefit and Universal Credit.
- Ensure all arrears cases follow relevant legal processes and pre-action protocols.
- Prepare documentation for legal action, court hearings, and possession proceedings when required.
- Work closely with tenancy teams, welfare advisors, and external support agencies.
- Maintain accurate case notes and financial records within housing management systems.
- Deliver excellent customer service while supporting vulnerable residents.
- Proven experience in income collection or rent arrears management within social housing or a local authority.
- Strong knowledge of housing legislation, welfare benefits, and arrears recovery processes.
- Experience managing rent accounts and negotiating repayment agreements.
- Ability to work independently and manage a busy caseload.
- Excellent communication and customer service skills.
Recommended Jobs
General Manager - Clinical
Job Details Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support y…
Site Reliability Engineer
The Company Capital Markets Gateway LLC (CMG) is a capital markets-focused fintech transforming global equity capital markets (ECM) through data, technology, and connectivity. As the preferred …
Cloud Engineers (IT)
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ?World?s Best Employers? by Forbes magazine. We offer a competitive salary, excellent pension, privat…
Head of Growth (9-12 Month FTC)
ABOUT RIXO A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Irelan…
Obstetrics & Gynaecology Consultant - London
Job Title: Obstetrics & Gynaecology Grade : Consultant Location : London Working Hours: Flexible 7-50 hours, possible weekends and On-Calls Rate : £70 – £120 per hour We are thrill…
Power Integrity Engineer
About the job Shape the power delivery architecture behind next-generation AI compute systems. You will develop power integrity solutions across silicon, package, PCB and system designs. Your wor…
Reserving Lead
This is an excellent opportunity to join a well-regarded London market insurer, playing a key role in shaping reserving strategy within a complex, multi-line business, working closely with senior s…
Founding Engineer (Full Stack); Path to CTO
I'm looking for our founding engineer ! The person who takes a live, paying fintech product and makes it truly ours. We build receipt-and-proof automation for the self-employed: the app quietl…
Business Manager role in Sutton | April 2026 Start
We are recruiting for a high-calibre School Business Manager for an Outstanding academy in Sutton. This full-time, permanent position is available for an April 2026 start. We are seeking a practition…