Policy & Performance Officer

Job Title: Policy & Performance Officer

Location: Stockwell, London, SW9

Salary: £35,000 - £38,000 per annum (depending on experience) plus benefits

Job Type: Full Time, Fixed Term Contract 12 months

Closing Date: 17thJuly 2025

About SW9 Community Housing

SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Sovereign Network Group (SNG) with ambitious plans for the future, and we want a like-minded visionary to join us on this journey.

About the role:

You will work as part of the team to analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation. Reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively.

Key Accountabilities

Policy & Performance:

• To compile and collate performance information from various systems onto our key performance scorecards and to liaise with internal and external stakeholders to ensure their contribution to regular performance reports. To develop new reports and presentation options to align with the strategic objectives of the management and Board.
• To assist the Policy and Performance Manager with reviewing the annual KPI scorecard and performance framework ensuring data integrity at all times to invoke the confidence of internal colleagues and all stakeholders.
• To build new customer surveys and compile the results for reporting back to the wider team.
• To provide support to managers who are reviewing policies and procedures in their relevant business area, by undertaking research, assisting with drafting new policies and providing guidance on Equality Impact Assessments.
• To create and maintain a database of forms used by the operational teams to ensure staff are working consistently and in line with latest procedural guidance.

Business Support Duties:

To provide administrative support including pre and post meeting administration for the Board and Committee.

• To help prepare presentations and reports for meetings, including formatting and gathering relevant information to ensure accuracy and professionalism.
• To provide administrative assistance in handling subject access requests (SARs) and insurance cases.
• To liaise with contractors and suppliers to source documentation required for the contract register.
• To assist with setting up colleagues on various systems including the telephone and lone worker device systems. Ensuring the systems are kept up to date in line with business need.
• To assist with targeted reviews and projects which support the ongoing improvement of SW9's corporate and service-level performance.
• To provide support to the Policy and Performance Manager the wider business support team when required.
• To assist with covering reception and the telephone where required.

About you:

Education:

• A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
• Educated to Batchelors degree level or equivalent.

Knowledge and skills:

• To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint).
• Experience in using PowerBI or similar software, or a willingness to learn.
• Strong attention to detail and the ability to question information provided by stakeholders.
• An understand of the importance of data protection
• To have a helpful approach to residents, colleagues, and members of the public
• Demonstrate self-motivation and enthusiasm
• Good written and verbal communication skills
• Ability to work on own or as part of a team including the ability to work effectively with stakeholders
• Must have strong excellent organisational and planning skills

Experience:

• Experience of analysis of data and information for performance and scrutiny purposes.
• Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting
• Strong administrative experience in public, private, or social housing sector
• Good knowledge of IT systems including Word, Excel and Outlook.
• Excellent analytical skills to identify a range of issues from information gathered.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

Benefits:

• A defined contribution Pensions Scheme (employer match up to 8%)
• 5 x annual salary life assurance cover
• Competitive annual leave entitlement
• Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
• Medicash Health Insurance incl employee assistance programme

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Performance Improvement Coordinator, Public Policy and Efficiency Officer, and Policy and Operations Analyst may also be considered.