Student Administrator

Please note that this is a full-time

Job Purpose

The Student / Course Administrator supports a portfolio of courses and their will vary depending on the requirements of those courses. Their key responsibilities may include dealing with a wide range of general enquiries from students, prospective students, members of the public and visitors to the School as well as providing general course support.

The post holder will normally be responsible for being the first contact for student enquiries advising on a wide range of course related matters as well as dealing with general enquires from prospective students. The Student / Course Administrator will also provide routine administrative support to all members of the office and undertakes specific tasks as required. The post holder will also work closely with the Quality Team supporting the likes of Extenuating Circumstances and Academic Misconduct panels.

Duties and responsibilities

Customer Service

• Respond to a wide range of enquiries from students, prospective students, visitors, and the public, supplying information or referring as appropriate.
• Operate the School switchboard when required, ensuring a polite, professional service.
• Deliver the highest standard of customer service to all stakeholders.

Student Advice and Administration

• Act as first point of contact for student enquiries via face-to-face, email, phone, and letter, ensuring accurate responses within agreed timescales.
• Provide clear information to prospective students, supporting them proactively and maintaining high service standards.
• Work with Course Officers and colleagues to resolve complex enquiries quickly.
• Maintain communication between students and the School, distributing information on courses, events, regulations, and facilities.
• Produce student letters and documentation as required.
• Use the student records system (SITS) to access details, update data, and respond to enquiries.
• Support the organisation and distribution of course materials, student files, and records.

Course Officer Support

• Assist Course Officers with data entry and updates on SITS and Moodle.
• Support production of student handbooks, course materials, and lecture notes.
• Receive and process student assessments in line with policy.
• Provide admin support for student feedback, quality assurance reviews, and processes.

Quality Team Support

• Assist with Extenuating Circumstances and Academic Misconduct panels, preparing paperwork and notifying students and staff.
• Maintain relevant email inboxes and ensure accurate communication.

General Administration

• Provide assistance with School events such as registration, open days, assessments, and extracurricular activities.
• Provide cover during colleague absences.
• Carry out general administrative tasks such as photocopying, filing, and post distribution.
• Oversee ordering of supplies and maintenance of office equipment where required.
• Support administration of School projects as needed.

Skills and experience

Criteria Essential (E) / Desirable (D Method of Assessment (Application (A) / Interview (I) Exercise (E)

Qualifications and Knowledge

• Educated to A Level or equivalent E A
• Knowledge of SITS student records database D A/ I
• Knowledge of Moodle D A/I
• Knowledge of the Higher Education Sector D A/I
• Administrative experience in an office environment. E A
• Experience of carrying out a successful customer service , supporting customers both face to face, over email and on the telephone A/I/E
• Experience of using of IT systems, including the use of MS Office packages, in particular the manipulation of database information and the design of spreadsheets. E A/I
• Experience of working in a team and supporting colleagues. E A/I
• Experience of working with customers who could be considered vulnerable D A/I
• Previous experience of working in Higher Education D A/I

Skills and Abilities

• Able to demonstrate commitment to a high standard of customer service E A/I/
• Well-developed verbal and written communication skills. E A/I/E
• Ability to work with data with accuracy and attention to detail.E A/I/E
• Well-developed listening skills and the ability to empathise with customers whilst always maintaining a professional boundary. E A/I
• An enquiring mind which identifies, interprets and analyses potential problems and finds solutions E A/I/
• Ability to deal with sensitive and confidential information in an appropriate manner. E A/I/E
• Excellent numeracy skills D A

Location
Room A129 College Building, Northampton Square Campus