Associate Product Manager

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, is looking for a Associate Product Associate to join the ICE Global Network (IGN) product team based in London. The ICE Global Network offers unique content, delivery and execution services through an ultra-secure, highly resilient network. The IGN team manages the Connectivity business including Colocation, Connectivity, Hosting, Content access and Wireless. This role is an opportunity for you to be at the center of the fast-paced IGN business. 

The Associate Product Associate will be supporting the global Product team in charge of the suite of IGN solutions. The Associate Product Associate will be exposed to every stage of the product life cycle (market analysis, business case, Go-To-Market plan, business-as-usual activity, market/industry monitoring, innovation, etc.) and will have the opportunity to work on the wider range of IGN products and underlying technologies. The Associate Product Associate will work closely with both internal teams (engineering, billing, reporting, …) and external parties (customers, vendors).

This role is a great opportunity to be involved in financial markets with a focus on trading infrastructures for algorithmic trading (data center, network, telecommunications, trading platforms, market data).

Responsibilities

• Develop a solid understanding of the financial markets and electronic trading ecosystem, of the trading infrastructures and the ICE Global Network offerings
• Support the Product team by taking ownership of operational tasks essential to manage the day-to-day business
  • Review vendors billing, reconcile and approve
  • Build reports using internal tools and contribute to the analysis of the data
  • Coordinate external notifications to customers for relevant product updates
• Analyze and reconcile customers billing at the macro level. Identify issues (macro/micro) and work on plan of actions and correction.
• Maintain and update internal and external documentation by working with the Product team, Legal and Marketing
• Build ad-hoc analyses and reports to identify trends/issues, and post-mortems following new product launches or new initiatives
• Ensure the consistency of the internal product documentation and update/revise when needed (pricing, list of products, etc.)
• Project manage ad-hoc initiatives, collaborate with internal teams and partners, track and report on progress, identify risks, escalate issues

Knowledge and Experience

• University degree, preferably in technology, engineering, or business
• Strong analytical skills
• Proactive, problem-solver, agile and keen on working in a fast-paced environment
• Good communication skills, comfortable to engage and interact with multiple teams within and outside of the organization
• Interested in technologies and IT infrastructures (data center, network, telecommunications, Cloud-based NaaS)
• Interested in financial markets and electronic trading
• Proficient with the Microsoft Office suite, especially Excel
• Curious and eager to learn on a daily basis