Safari Specialist

Job Title: Safari Specialist
Location: Hybrid (office located at London Bridge)

Salary: Competitive, DOE

Working Hours: 9:00 – 17:30 Monday to Friday
Reports to: Head of Sales

Wilderness is a leading provider of bespoke travel experiences, dedicated to crafting unforgettable journeys for our clients. Our team of passionate travel designers ensures that each itinerary is tailored to meet the unique needs and desires of our clients, offering exceptional service and in depth knowledge of destinations worldwide.

Responsibilities

• Engage with clients via email, phone, and in-person meetings at the office.

  Listen carefully to clients' interests and design exciting, personalized safari itineraries.

• Take full ownership of and pride in the quality and accuracy of each safari you design.

• Handle enquiries and manage tasks and workload to maintain Wilderness Journeys' high service standards.

• Provide exceptional levels of customer service throughout all stages of the process, as high service levels are essential at Wilderness Journeys.

• Continuously update and expand your knowledge of safari destinations and experiences through regular training and personal travel.

• Develop and maintain strong relationships with clients, suppliers, and partners to ensure seamless safari experiences.

• Contribute to the development and implementation of effective sales strategies that align with WJ's customer-focused approach.

• Work closely with colleagues to share insights, improve processes, and enhance overall team performance.

• Gather and integrate client feedback to refine and improve safari offerings and customer service.

• Stay informed about industry trends and competitor offerings to maintain a competitive edge.

Preferred experience

• Extensive first-hand knowledge of Safari Africa, acquired through professional experience and residency in East or Southern Africa

• Experience in selling cross-country Safari Africa (preferred but not required)

• Outstanding communication skills, exemplified by a courteous and engaging telephone manner

• Exceptional customer service skills with a keen attention to detail

• Highly proactive, self-motivated, and goal-oriented

• Deep passion for Africa with a strong aspiration to become a true African safari expert, leveraging personal knowledge and experiences to provide clients with genuine and informed advice