National Account Manager

NATIONAL ACCOUNT MANAGER UK&I

Wimbledon, London – Hybrid (50% of your time working from home)

As National Account Manager UK&I , you will own and grow one of Coty’s key national retail partnerships, driving profitable growth, strengthening long‑term customer relationships, and delivering best‑in‑class execution across our iconic beauty brands. This role sits at the heart of Coty’s UK&I commercial organisation and plays a critical role in shaping our performance in a highly competitive retail environment.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

A s our National Account Manager, you will lead the end‑to‑end commercial agenda for a key national customer, delivering sustainable sales growth, profitability, and market share across a multi‑brand portfolio. You will work closely with cross‑functional teams and retail partners to build strong joint business plans and ensure flawless execution in‑store and across omni‑channel touchpoints.

You will report into the Customer Director and act as a trusted commercial partner internally and externally, with full accountability for customer performance.

1 – Commercial Ownership & Account Management

• Own and develop the day‑to‑day commercial relationship with the customer.
• Lead the annual Joint Business Plan, including target setting, forecasting, and long‑term growth strategy.
• Deliver sales, profit, and market share targets across a multi‑brand portfolio.
• Manage trade spend, promotional investment, and retailer margin to maximise ROI.
• Lead negotiations on cost prices, promotions, listings, trade terms, and space.

2 – Performance, Planning & Growth

• Analyse sales performance, category trends, and competitor activity to drive data‑led decisions.
• Identify growth opportunities across distribution, ranging, promotion, and activation.
• Translate insights into clear commercial actions that deliver sustainable growth.
• Prepare and present compelling customer and internal business reviews.

3 – Omni‑Channel Execution

• Drive best‑in‑class omni‑channel execution in partnership with Marketing, Retail Media, VM, and Field teams.
• Ensure strong in‑store standards, promotional execution, and brand visibility.
• Partner with Supply Chain to deliver accurate forecasting and strong product availability.

4 – Financial Ownership

• Own elements of the customer P&L, balancing growth ambition with profitability.
• Manage trade budgets and promotional investment with discipline and transparency.
• Work closely with Finance to build robust forecasts and commercial plans.

5 – Cross‑Functional Collaboration & Ways of Working

• Work closely with Marketing, Finance, Supply Chain, Retail Operations, and Field teams to deliver aligned plans.
• Influence internal stakeholders through strong commercial rationale and customer insight.
• Act as a role model for Coty’s values, collaborative culture, and ways of working.

YOU ARE A COTY FIT

You are a commercially driven, customer‑focused account manager who thrives in fast‑paced, results‑driven environments. You combine analytical thinking with strong relationship management and confident negotiation skills.

You bring:

• Proven experience in National Account Management, Key Account Management, or similar commercial roles
• Strong FMCG, beauty, retail, or consumer goods experience (high street, grocery, or omni‑channel)
• Experience owning P&L responsibility, trade budgets, and delivering against sales and profitability targets
• Strong negotiation, influencing, and stakeholder management capability
• High analytical ability, using data and insights to drive decisions
• Excellent communication skills, with confidence presenting to senior internal and external stakeholders

Are you ready to make an impact and shape the future of beauty?

WHAT WE OFFER

• Competitive salary based on your experience and capabilities
• Attractive bonus and benefits package
• Flexibility through Coty’s Omni‑Working structure (up to 50% remote working)
• Enhanced benefits including beauty discounts, healthcare, and wellbeing initiatives
• A role based in Coty’s UK&I HQ in Wimbledon, with on‑site parking and office experiences

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, colour cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. We are proud to be an equal opportunities employer and strive to be an open, inclusive, and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!