Senior Technical Services Manager - Cluster Lead

Full time
Monday - Friday (08:30-17:00) (site based with travel required across other London sites approximately 2 days per week)
Up to £80000 per annum DOE plus our Sodexo employee benefits package
Opportunities for professional developmentSenior Technical Services Manager

London, W1F 7HS

Engineer a brighter future.

As a Senior Technical Services Manager with Sodexo, you’ll play a vital role in ensuring the safe, efficient and compliant operation of a prestigious multi-site London portfolio. Your leadership and technical expertise will drive engineering resilience, operational performance and continuous improvement across critical infrastructure environments.

We are seeking an experienced Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM and Technical Services across the London Cluster. This senior leadership role is responsible for managing all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.

Join our team and play a key role in delivering excellence and innovation in Hard FM and Technical Facilities Services.

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As a Senior Technical Services Manager you'll:

Lead, manage and develop the Technical Services and Administration teams
Ensure delivery of all Hard FM services to agreed SLA and KPI standards
Manage planned preventative maintenance (PPM), reactive works and small projects
Oversee contractor and subcontractor performance and compliance
Ensure all statutory and health & safety compliance obligations are met
Manage permits to work, RAMS and safe systems of work
Support financial performance through cost control and budgeting
Build strong client relationships and manage escalations effectively
Drive innovation, process improvement and operational efficiencies
Support lifecycle planning, engineering resilience and business continuity initiatives
Produce clear operational and compliance reporting for stakeholdersWhat we're looking for:

Degree, HND or equivalent qualification in Engineering or Technical discipline
Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
IOSH, NEBOSH or equivalent health & safety qualification
Leadership experience within Hard FM or Technical Services environments
Experience managing teams across multi-site operations
Strong understanding of statutory compliance and risk management
Excellent stakeholder management and communication skills
Commercial and financial awareness
Experience managing contractors and supply chain partnersWhy Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering wellbeing support
An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
Access to a 24hr virtual GP Service
Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
Save for your future by becoming a member of the Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
Sodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

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