Salesforce Support Analyst (6 Month Fixed Term Contract) - London

Salesforce Support Analyst (6 Month Fixed Term Contract) - London

Overview of team purpose

The Technology and Data department ensures that London & Partners maintains a secure, scalable, and resilient technological ecosystem that underpins the organisation’s strategic goals and daily operations. We promote the effective use of technology and data, fostering collaboration to drive innovation, enhance internal processes, and support informed decision-making across the organisation.

Purpose of role

As a Salesforce Support Analyst, you’ll support the day-to-day operation and ongoing improvement of our Salesforce platform. You’ll work closely with teams across the organisation to help users get the most out of Salesforce, maintain data quality, and ensure the system is configured to meet business needs.

This is a great opportunity for someone early in their Salesforce career to grow their skills in a dynamic, purpose-driven environment.

Key Tasks

• Provide daily user support for Salesforce, including first line support, troubleshooting and guidance on core Salesforce functionality and ways of working
• Manage user profiles, permissions, roles and public groups.
• Be responsible for delivering the onboarding process in conjunction with our Superuser team
• Create and update reports and dashboards to help teams access key insights.
• Perform data uploads, clean-ups and basic data validation tasks.
• Assist with configuration tasks (e.g. flows, page layouts, fields, validation rules).
• Develop and maintain system documentation, including user guides and training materials, and deliver training to ensure effective platform use.
• Support Salesforce integrations with other systems and tools
• Run regular checks with tools such as Optimiser to ensure system optimisation
• Support the wider Technology and Data department with minor development or integration tasks.
• Assist in the creation and maintenance of technical & design documentation
• Learn and develop Salesforce skills on the job, with support from the team.

You’ll have/bring

• Interest in CRM systems and digital tools
• Salesforce Administrator Certification (ADM201) or working towards it
• Basic experience with Salesforce Sales Cloud (e.g. from an internship, volunteering, or junior role)
• Basic understanding of business processes and how CRMs support teams
• Good attention to detail and a methodical approach to tasks
• Strong communication skills both written and verbal
• Excellent problem-solving skills
• Willingness to take initiative and develop new Salesforce skills and certifications

Desirable:

• Some experience with Sales Cloud and Experience Cloud
• Familiarity with tools like JIRA, Agile delivery principles and middleware solutions.
• Active participation in the Salesforce Trailblazer or admin community
• Experience using Power BI for data visualisation and reporting.
• Exposure to Power Platform tools such as Power Automate or Power Apps.

You’ll Get

• To join a fast paced, flexible and inclusive social enterprise
• Hybrid working environment
• 30 days’ holiday in addition to UK public holidays
• Excellent employer pension contribution and Medical Cash Plan

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.

We encourage applications from all sections of the community.