Contract Coordinator

Contract coordinator

Xyla, part of Acacium Group

Flexible working style from our Stoke on Trent office

Monday- Friday Shift patterns: 08:00-16:00, 08:30-16:30, 09:00-17:00

Permanent, full time

Salary, £24,960 plus excellent benefits

Unlock your potential:

Xyla is a leading provider of integrated healthcare solutions, committed to improving lives and alleviating pressure on the UK healthcare system. As part of Acacium Group, the UK’s largest healthcare solutions partner, Xyla benefits from a broad portfolio of staffing, managed services, and innovative delivery models across health and social care systems, as well as the global life sciences industry. This unique positioning enables us to support Local Authorities, Integrated Care Boards (ICBs), and NHS Trusts with a comprehensive range of services tailored to meet the evolving needs of modern healthcare.

The delivery teams within the Care Assessment area of Xyla’s Healthcare Services division consist of dedicated operational and clinical professionals who provide a successful range of assessment services. Their work is driven by a shared commitment to improving people’s lives.

The Contract Coordinator plays a vital role in supporting the division by managing the coordination of NHS Continuing Health Care packages, attending and minuting appeal meetings, and Organising reviews and assessment meetings. This involves liaising with a wide range of stakeholders, including internal teams, external professionals specifically within the Continuing Health Care assessment service line.

This is a fast-paced role with a strong focus on meeting operational KPIs in accordance with service agreements, whilst ensuring empathy to patients and families often at a great time of stress/uncertainty.

Every day you will…

• Coordinate reviews and/or assessments, as well as multi-disciplinary team meetings to set KPIs and ensure efficient and effective project delivery.
• Liaise with care homes, care providers and GPs to gather necessary clinical documentation for assessment meetings.
• Act as a central point of contact for the department, liaising with our clinical teams, ICBs, social workers, solicitors/advocates and patients and their families.
• Share updates and acting as the link between services and patients/families.
• Establish and maintain relationships with a range of stakeholders.
• Identify ways to improve processes and service delivery.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation

• Hybrid working style

• Workplace pension scheme

• Gym Flex – discounted gym memberships UK wide

• Discounted Tastecard membership

• Reward Portal, offering discounts on shops, restaurants and bars

• Cycle to Work scheme

• Health Assessments and Dental Insurance

• Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have…

• Experience working in a contact centre or customer service environment.
• Proven experience working towards KPIs/targets.
• Excellent communication skills.
• Good IT and system skills.
• Proven ability to effectively manage challenging situations.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.