Workplace Host- (Part Time)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

We are seeking a proactive and personable Workplace Host to support the smooth day-to-day running of the workplace environment. This role combines facilities coordination, front-of-house hosting, and reception support to ensure employees and visitors receive a professional and welcoming experience.

The successful candidate will be highly organised, service-focused, and flexible, with the ability to support operational needs and provide additional cover during periods of annual leave.

In addition, you will be required to carry out administrative duties as directed by the Estates Manager or VP Facilities and Real Estate Management.

This role is Part Time: Tuesday/Wednesday/Thursday 08:00 – 14:00

Key Responsibilities

• Front of House & Reception

• Provide a professional and welcoming front-of-house presence for employees, guests, and visitors

• Support reception duties as a secondary receptionist when required

• Manage visitor sign-in processes and meeting room coordination

• Handle incoming calls, deliveries, and general enquiries

• Maintain presentation standards across reception and communal areas

• Facilities Support

• Conduct daily workplace checks to ensure office areas remain clean, safe, and operational

• Coordinate meeting room setups and refreshments where required

• Support office supplies management, including stationery and kitchen stock

• Liaise with contractors, building management, and external service providers as needed

• Assist with ad hoc facilities tasks and workplace requests

• Operational Support

• Provide flexible cover during annual leave and absences where required

• Support workplace events and internal meetings

• Escalate maintenance or health & safety concerns appropriately

• Contribute to a positive workplace culture and employee experience

Knowledge, skills and experience required

Knowledge

• Must have: Reception & administration experience within a corporate environment

• Must have: Intermediate MS Word, MS Excel, MS Outlook, MS Teams

• Must have: Excellent communication skills, both verbal and written

• Must have: Experience of delivering excellent customer service both face to face and over the telephone

• Ability to liaise with staff & visitors at an Executive Level

• Desirable: Previous hotel or cabin crew experience would be an advantage

• Desirable: Fire Warden and First Aid trained

Key Skills

• Skills & Experience

• Previous experience in facilities, reception, hospitality, or workplace support roles

• Strong interpersonal and communication skills

• Professional, approachable, and customer-service focused

• Ability to multitask

• Reliable, flexible, and proactive approach to work

• Good working knowledge of Microsoft Office and workplace systems

• Comfortable working independently and as part of a team

• Personal Attributes

• Friendly and welcoming

• Highly organised with strong attention to detail

• Hands-on and adaptable

• Calm under pressure

• Takes pride in maintaining high workplace standards

• Additional Information

• This role requires flexibility to provide additional support and cover during periods of annual leave and business need.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]