QM Patient Pathway Administrator

Job overview

To lead the Trust's new 'Care Navigator service' to:

(1) support specific cohort of patients with discharge, reducing number of bed days and supporting flow through the hospital

(2) support patients on the waiting list, providing earlier identification of health needs and potential deterioration

(3) support the Trust’s digital agenda by increasing uptake of MyChart, providing designated help and support.

Main duties of the job

1. To provide discharge support service for identified cohort of patients at King’s College Hospital Denmark Hill
2. To provide a single point of access and to proactively support patients on waiting lists to ensure that they have access to the right advice, information and materials to help them ‘wait well’
3. To manage the performance of the team delivering care navigation and discharge support

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

For detailed job description and main responsibilities of the role, please refer to the documents attached.

Person specification

Education and qualifications

Essential criteria

• Educated to Master’s level in relevant health related subject/ professional qualification; or graduate with significant experience and evidence of working at this level
• Evidence of continuing professional development

Desirable criteria

• Conflict resolution training

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.