Security Team Leader (Jewellery)

Job Title: Security Team Leader (Jewellery)

Location: Mayfair, Soho

Salary: Hourly Rate: £16.45 per hour

Job type: Full Time, Permanent - flexible shifts.

About the Company:

Rossi Security has been providing top-quality Luxury Retail Security to prestigious clients in Central London areas including Mayfair, Knightsbridge, Bond Street, and Sloane Street since 2009. As an SIA Approved Contractor with ISO 9001 Certification , we pride ourselves on our professional standards, employee development, and reputation for excellence.

We are currently seeking experienced Security Team Leader with a minimum of 2 years' experience in the jewellery/luxury sector to join our dedicated team safeguarding some of the most exclusive jewellery retailers in London.

Why Join Rossi Security?

We offer far more than just a job - we provide a pathway to a fulfilling career with genuine progression opportunities and a comprehensive benefits package:

• Hourly Rate: £16.45 per hour
• Clear career progression pathways
• Full-time flexible shifts
• Flexible permanent position (Full-time)
• Employee wellbeing portal
• Employee recognition program
• Employee referral scheme (Refer a friend and earn a bonus)
• Financial wellbeing tool - Access up to 50% of earned salary at any time
• Financial support resources - Confidential advice and assistance
• Exclusive Retail Discounts - save at top high street and online brands
• NEST Pension Scheme - Minimum 8% total contribution
• Generous annual holiday entitlement
• Statutory sick pay
• Annual staff Christmas events

About the Role:

We're looking for an experienced and driven Team Leader to take the reins of daily security operations at a premier Central London location. This is an outstanding opportunity for someone ready to take responsibility for a high-profile site, lead a skilled team, and champion service excellence

As the site's Security Team Leader , you will oversee frontline delivery, provide on-the-ground leadership, and serve as the key liaison between the client and our officers. You'll ensure standards are upheld, incidents are managed professionally, and your team is supported and motivated to perform at their best.

This role combines operational leadership with hands-on coordination, making it ideal for someone who thrives on responsibility, structure, and people management.

Essential Requirements:

• Minimum 2 year's experience in jewellery retail security
• Frontline SIA License (DS Badge)
• First-class customer service and communication skills
• The right to work in the UK (valid visa or documentation)
• 5 years' checkable employment history in line with British Standard 7858
• Impeccable presentation, articulate and professional at all times
• Ability to remain calm under pressure and manage difficult situations
• Flexibility to meet operational needs

Key Responsibilities:

• Lead the on-site security team with professionalism and presence
• Act as the main point of contact for day-to-day client queries and feedback
• Maintain shift coverage and oversee welfare of staff
• Conduct briefings, assign responsibilities, and ensure team readiness
• Support the induction of new officers and deliver on-the-job coaching
• Promote a strong customer service mindset across the team
• Ensure all site documentation (assignment instructions, logs, risk assessments) is current and followed
• Take charge during incidents, escalate appropriately, and report clearly
• Drive performance standards and reinforce company values
• Carry out spot checks, audits, and periodic team reviews
• Organise training refreshers and contribute to scenario-based security drills
• Align site activity with client brand values and operational culture
• Address low performance or conduct issues fairly and promptly
• Encourage team input and suggestions for service improvement
• Contribute to site mobilisations and onboarding of transferred staff if applicable

Please click APPLY to send your CV for this role.

Candidates with the relevant experience or job titles of; Corporate Security, Security Officer, Security Guard, Experienced Security Officer, Security, Security Enforcement Officer, SIA Licence, SIA Licenced Security Officer, CCTV, Security Support Officer may also be considered for this role.