Technical Account Manager
- Serve as the primary point of contact for assigned software clients, managing relationships from implementation through ongoing support and growth.
- Act as a bridge between clients and internal teams (engineering, product, support), advocating for client needs while aligning with company goals.
- Guide customers through onboarding, integration, and white-labelled deployments of our apps and platforms.
- Provide strategic and technical guidance on best practices, customisations, and roadmap alignment.
- Lead regular account reviews to track success metrics, adoption, and satisfaction.
- Proactively identify risks, troubleshoot issues, and escalate when necessary to ensure client success.
- Contribute feedback to the product team to inform future developments and enhancements.
- Stay up to date on market trends in EV, energy tech, and software to advise clients and keep them engaged.
- Proven experience in a client-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.).
- Background in project management, software deployment, EV charging at technical level eg OCPP and hardware capabilities.
- Excellent communication, stakeholder management, and problem-solving skills.
- Familiarity with B2B software models (SaaS, API platforms, etc.).
- Experience or keen interest in electric vehicles, smart energy systems, or clean tech.
- Ability to manage multiple client projects and priorities in a fast-paced environment.
- Comfortable translating technical concepts to non-technical audiences.
- Bonus: Experience with mobile platforms (iOS/Android), web applications, or connected device ecosystems.
Recommended Jobs
Laundry Assistant
About Our Home: At Willesden Court, we offer a welcoming environment where every resident is treated with dignity, respect, and compassion. Our home is a place where individuals living with dement…
National Accounts Controller
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applicat…
Buyer
Buyer – Procurement & Supply Chain Support Are you organised, proactive, and ready to make an impact in a fast-paced environment? We’re looking for a Buyer to join our procurement team, supportin…
Strategic Account Manager, Ecommerce
About Us: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position …
Full Stack Developer
Full Stack Developer – early stage startup React Native, Node.js, TypeScript, ML To £80k + equity London - 2-3 days per week in the office We’re looking for a Full Stack Mobile Application Develop…
Kitchen Porter- O2, London
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birming…
Operational Risk Officer - Corporate Banking
Operational Risk Officer – Corporate Banking An international bank is seeking an Operational Risk Officer to join their West End based team and support the Head of Operational Risk in the executio…
Bar Team Member - Part Time (incl. weekends)
Location - Kings Arms Bar Team Member We are excited to welcome new Bar Team Members to Kings Arms. No prior experience is needed—we’ll provide all the training and support you need. We value …
Senior Construction and Engineering Underwriter
Position: Senior Construction and Engineering Underwriter Salary: Up to £150,000 plus package Location: City of London An exciting opportunity has arisen for an experienced Construction …
Business & Private EA to Co-Founders - Rapid Growth Tech Startup
We are seeking a dynamic and discreet EA for the Co-Founders of a rapid growth, environmentally friendly tech startup. Usually based 3-4 days a week from the Head Office in East London (with cir…