Credit Controller

Job overview

We are recruiting a credit controller for our busy International and Private Patient Unit. You will be working in a small team of credit controllers managing your own portfolio, chasing outstanding debt for both Private Patients and Overseas Visitors.

The role requires a large amount of problem solving and analytical thinking, working closely with the whole team and various departments in the Trust as well as external bodies such as insurance companies and Embassies.

Main duties of the job

The credit control team is responsible for the effective and efficient management and collection of debt and will be expected to take appropriate action where necessary leading to maximum recovery; ensuring the provision of a high quality Credit Control Service.

The post holder will be required to work on their own initiative dealing with query resolution and all other aspects of credit control including assessing credit limits and inputting credits and debits onto the in house billing system.

The post holder will also be required to liase with patients, insurance companies and Embassies in pursuance of Overseas Visitors and Private Patient debt, identifying potential unrealisable debts and the legal costs that may be associated with the recovery of such debt.

The post holder will provide general support in all aspects of Overseas Visitors and Private Patient activity within the International and Private Patient Directorate.

The team supports all areas relating to the Accounts Receivable function, including cashiering duties, with flexibility to 17:30 in order to ensure optimal customer service.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

· Responsible for the collection and recovery of all outstanding Overseas Visitors and Private Patients debts through generating and despatching of statements/reminder letters, email, via high volume telephone calls, and face to face meetings; whilst maintaining professional relations in all communications to safeguard the Trust’s good image at all times.

· To deal with verbal and written communications from purchasers and clients in an efficient and professional manner and ensuring that all communications, relating to the collection of recoverable and doubtful debt, are recorded accurately onto the Compucare database and ledger notepads to reflect full account history and produce a report on doubtful debt and potential write offs on a monthly basis.

· To liase with staff from source departments, Consultants etc. to resolve queries raised by debtors in an efficient and timely manner.

· To ensure that all receipts have been allocated before the end of each month.

· To ensure that authorisation for any credit notes/adjustments which may be required are duly obtained.

· Develop and update procedures to ensure audit requirements are met.

· Confirm all year-end Overseas Visitors and Private Patients debtor balances, as part of the financial Year End process, taking appropriate action on confirmation and reconciling of all accounts.

· Assist the Directorate in the interviewing, invoicing and administrative work within the department.

Informations Systems and Data management:

· Update and maintain the debtors master files on Compucare on a daily basis to ensure that a low debt profile is maintained at all times and create management reports on request.

· Responsible for the collation of system-generated statements and reminder letters on a regular basis and in line with agreed protocols, ensuring that there are no queries, which would preclude their despatch.

· To analyse remittance advices from various insurance companies to ensure that allocation of receipts can be completed promptly and accurately.

· Maintain records of bad debt provision and write off in accordance with NHS Executive guidelines.

· Produce on a monthly basis, the aged debt report and detailed analysis of overdue accounts for senior management.

Person specification

Education and Qualifications

Essential criteria

• GCSE A-C in English & Maths, or equivalent

Knowledge and Experience

Essential criteria

• Solid experience in use of high level bespoke software applications, MS Package, email and Internet browsers.
• Experience in finance/credit control procedures

Desirable criteria

• Experience within the health care environment

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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