E-Commerce Manager

E-commerce Manager

Location: London – Maple Street (4 days in office per week)

About Us

At Wingstop, we’re not just in the chicken business, we’re in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we’ve got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025, The UK’s Number 1 QSR Brand 2025, and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast-moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you’ll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift.

We are seeking a dynamic, hands-on E-commerce Manager to build, scale, and optimise Wingstop’s delivery operation across the UK, ensuring best-in-class service, performance, and customer experience.

Role Overview

The E-commerce Manager will be responsible for Wingstop’s last-mile delivery operations, blending operational expertise with analytical insight to deliver a high-performing, scalable delivery network. This role will partner closely with Operations, Tech, Marketing, and Supply Chain teams, owning performance, cost efficiency, and operational standards across delivery channels.

You will take a hands-on approach to design processes, run pilots, and implement improvements that directly impact speed, accuracy, and customer satisfaction, while building a market-leading delivery operation from the ground up.

Key Responsibilities

• Build and scale Wingstop’s owned delivery network across the UK
• Own delivery performance, including speed, accuracy, availability, and customer satisfaction
• Develop delivery SOPs, playbooks, and operational standards for all restaurants
• Drive cost efficiency and margin improvement across delivery channels
• Lead delivery pilots, network rollouts, and continuous optimisation projects
• Manage relationships with courier partners, fleet providers, and delivery tech platforms
• Analyse delivery data to identify problems, unlock opportunities, and implement improvements
• Collaborate cross-functionally with Operations, Tech, Marketing, and Supply Chain teams
• Ensure delivery processes meet all safety, compliance, and brand standards

Skills and Experience Required

• Proven experience in last-mile delivery, logistics, fleet, or on-demand operations
• Strong understanding of delivery KPIs, dispatching, and courier operations
• Data-driven mindset with the ability to turn insights into operational action
• Excellent project management skills — able to run pilots, scale solutions, and manage complexity
• Strong communicator who can influence both internal teams and external partners
• Comfortable in fast-paced, high-growth environments
• Hands-on approach with willingness to be on-site and understand day-to-day delivery operations
• Builder mentality — capable of creating processes, standards, and systems from scratch

Desirable Skills & Experience

• Experience launching or managing an owned delivery fleet or hybrid network
• Familiarity with delivery/dispatching software and courier management tools
• Experience with aggregators, POS integrations, or restaurant tech
• Understanding of multi-site restaurant operations
• Experience in a scale-up, on-demand, mobility, or logistics environment

Why Wingstop?

At Wingstop, we believe in rewarding and investing in our people. Here’s what we offer:

• Generous annual Bonus scheme: with potential for higher earnings based on business performance
• LTIP Programme: based on business performance
• Enhanced Holiday allowance: Enjoy 25 days of annual leave plus bank holidays plus your birthday off!
• Enhanced Employer Pension Contributions: 5% Employer Contribution
• Private Healthcare: Benefit from private health insurance, including Vitality at Work perks
• Family Support: Enhanced maternity and paternity leave for growing families
• Enhanced Sickness Benefit: Two weeks full pay, 12 month rolling
• EV Salary Sacrifice Scheme: available after 3 months of service
• Mileage: £0.45p unlimited!
• Welcome Pack: Start your journey with us with a Wingstop welcome pack
• Discount Platforms: Access a wide range of retail, dining, and wellness deals
• Flexible Pay Options: Use Wagestream for on-demand access to earned wages
• Exceptional Training & Onboarding: Begin your career with a structured programme tailored to your role
• Career Development: Unlock training and growth opportunities to advance your career
• Professional Uniforms: Look the part with our branded attire
• Recognition & Celebrations: Attend semi-annual conferences and team events to celebrate success
• Benefits Platform: Access e-learning, lifestyle savings, and well-being resources
• Flexible Work Culture: Enjoy remote work options and the freedom to make your role your own
• Exclusive Discounts: Enjoy 20–50% off when dining with friends and family

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know—we’re here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact!

AI Disclaimer

AI can be a useful tool - and we understand many candidates use it for support. That said, we’re really interested in you, not an AI-generated version of you.

We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that’s who we’re excited to meet.