Department Manager (10-Month Maternity Cover) - Fine Jewellery & Watches
- Leading by example, give priority to the shop floor and ensure a warm atmosphere in which to welcome our customers.
- Provide direction, feedback and support to the team, allowing them to provide service standards of the highest quality.
- Undertake and monitor the progress of new staff members in the store ensuring that they receive a proper induction to the business. Likewise, any temporary staff should be supported when in store, so that they can provide the service levels in which our customers deserve.
- Ensure that the team is properly trained (particularly on in-store procedures, product knowledge, product handling and presentation techniques).
- Working together with the Store Manager and Administration Manager, insist that appropriate cover is always available on the shop floor (including holiday and peak trade periods)
- To support the business in developing new client relations.
- Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicates
- Support the team in delivering exceptional service to all our clients
- Provide direction to the team ensuring clients are looked after and encouraged to return.
- Liaising with the Press department when coordinating and assisting with Hermès events
- Liaising with the Client Experience Manager on all CRM developments and initiatives
- Manage/limit customer complaints in a timely and proactive manner.
- Achieve targets in accordance with set objectives
- Show encouragement and support to the team members in the achievement of their objectives.
- Provide guidance and support on all sales tools and act as a reference for their usage (HPad - reservations, customer orders, pre-selling. Click in store, My Folio etc)
- Manage the flow of merchandise to the shop floor, working closely with the Stock team.
- Maintain a constant knowledge of what stock is available in the store that it is properly stored and handled and bring stock issues to the attention of the Store Manager.
- Gain a good knowledge of the reporting available and know how to best use them to build action plans to improve the business.
- To deputise for the Manager in his/her absence.
- To undertake projects and responsibilities at the direction of the Manager.
- Produce, check and publish reports on the store and its performance according to set schedules or as requested.
- Ensure that Hermès standards are respected in the store and that VM guidelines are adhered.
- Take on keyholding duties and be responsible for opening and closing of the store, where necessary.
- Be responsible for all areas of financial compliance, including banking and cashing up daily and reconciliation of the tills
- Work with the Manager to ensure that the store and team are presented to Hermès standards and that the shop floor is free from obstruction or actual, or potential, hazards at all times.
- Undertake security activities within the company's guidelines and to ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
- Support the Store Manager and Stock Team during stocktakes and periodical cycle counts
- Working with the Store Manager and back office team alleviate the administrative duties for the sales team, to focus their attention purely on clients or client associated matters (Smart Ops)
- At least 3 years of proven management experience
- Ability to perform as second in command in a pacey store environment
- Organised, flexible and reliable
- Strong CRM focus
- Excellent communication skills
- Excellent management skills
- Good IT Skills: sales system, Microsoft Office, Windows etc
- Good team player with capacity to work autonomously
- Professional with ability to work efficiently and accurately under pressure
Recommended Jobs
Electrification Solution Development Manager
Job Title: Electrification Solution Development Manager Salary: £60,000 per annum plus bonus, Car allowance and Veolia benefits (package worth up to £78,600) Location: Hybrid / London When you…
Quant Developer - CCM Quantitative Analytics - Associate
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direc…
Sanctions Legal Director - Financial Services
Your day to day would include: Heading up the Sanctions & Financial Crime work, including advising a variety of stakeholders on the impact of sanctions regimes in relation to corporate strategy an…
HR Advisor
Job title: HR Advisor Department: HR & Operations Reporting to: Operations Director & External HR Consultant About Us We don’t just reflect culture, we create it. Dazed Media is t…
Data Analyst
Our client, an Investment Management organisation based in London, is seeking a Data Analyst to join their team on a permanent basis. This role will involve managing and maintaining data across ke…
Head of Retail - South UK
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.co Position purpose: The Head of Retail - UK Sout h position is res…
VAT Senior Manager/ Associate Director, Mid-tier firm, London
- This large practice is looking for a high achiever to join their sizeable London team. - They’re keen to find someone with great UK VAT advisory capabilities, who also understands clients’ complia…
Global Program Management - Regulatory Business Analyst - Associate
Job Description Join our International Regulatory Projects team within Global Program Management to lead the implementation of the UK and EU Fundamental Review of the Trading Book (FRTB) rules. As…
PQ Patent Attorney
Job Details PQ Patent Attorney – London An exciting opportunity has arisen for a part-qualified or recently qualified Patent Attorney with a background in Mechanical Engineering to join a leadi…
Senior Public Relations Executive
We invite seasoned professionals to consider an exceptional career move. If you are a Senior PR Executive with extensive experience in the UK corporate communications landscape, we have a compelling o…