Retail Sales Associate

Job Description

Company Description

Huishan Zhang Ltd is a luxury fashion brand that blends Eastern heritage with Western influences, featuring romantic and sophisticated collections characterized by strong lines and feminine details. Founded by Chinese-born, London-based designer Huishan Zhang, the brand has garnered global recognition, including a permanent couture piece in the Victoria & Albert Museum and numerous awards such as Chinese Designer of the Year and the Dorchester Fashion Prize. The label is a mainstay at London Fashion Week and has attracted VIP clientele, including Gwyneth Paltrow and Keira Knightley. With continuous support from high-profile press and editorials, Huishan Zhang Ltd continues to shape the global fashion industry.

Role Description

This is a full-time, on-site role for a Sales Associate to support sales performance, deliver a consistently elevated client experience, and ensure the smooth day-to-day operation of the Mount Street boutique.

Qualifications

• 2-4 years’ experience in luxury or premium fashion retail
• Strong sales performance in a client-led environment
• Experience working with high-value and repeat clientele
• Highly organised with strong attention to detail
• Professional, polished, and commercially aware

Specific Duties:

• Deliver a personalised, high-standard client experience in line with luxury service expectations
• Drive sales through styling, product knowledge, and active client engagement
• Build and maintain a client book to support repeat business and retention
• Process transactions, returns, exchanges, and refunds accurately
• Maintain and update client records; support CRM and clienteling activity
• Receive, unpack, and organise stock deliveries
• Support stock control, replenishment, cycle counts, and stock takes
• Maintain inventory accuracy and report discrepancies promptly
• Support e-commerce operations, including order preparation and returns as required
• Maintain shop floor and back-of-house standards, including visual presentation and cleanliness
• Support private appointments, VIP visits, and in-store events
• Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests