Scheme Housing Officer
Contract: Initial 3-month ongoing contract
Rate: £21.50 per hour (umbrella)
Hours: Monday to Friday, 9:00am – 5:00pm We are currently recruiting for a Scheme Housing Officer to provide frontline housing management and support services across Independent Living, Sheltered, Extra Care, and Over-55s schemes in South East London .
Reporting to a Team Manager, you will support older residents to live independently within safe, well-managed, and active communities. Key Responsibilities
- Deliver effective housing management and support services to older residents
- Provide a visible presence across schemes to ensure safety and wellbeing
- Manage tenancies in line with policies, procedures, and service standards
- Support residents with housing-related issues and signpost to relevant services
- Build strong partnerships with internal teams and external agencies
- Handle customer feedback and complaints professionally
- Ensure schemes are safe, compliant, and well maintained
- Experience within care, support, sheltered housing, or housing-related support services
- Understanding of the diverse needs of older people
- Strong communication skills (face-to-face, phone, email, written)
- Full UK driving licence with access to a vehicle or ability to travel effectively via public transport
- Experience working with older people in sheltered or supported housing environments
- Knowledge of relevant legislation and good practice
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