Account Manager - Northwest London

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Role: Regional Account Manager – Northwest London

Location: Remote (must live within region and be able to travel to clients regularly)

Compensation: Competitive (dependant on experience), 30% OTE bonus, plus package

As a result of growth and transformation, Royal Mail are looking for a dynamic, results-driven and passionate account management professional to take ownership of a portfolio of approximately 50 - 65 customers. You will drive revenue growth, retention, and the successful delivery of key commercial initiatives. You will work autonomously in a fast-paced environment, leveraging strong business acumen, negotiation skills, and a commercially focused mindset to maximise revenue and profit generation, within the defined region around NorthWest London up to and including Hemel Hempstead and surrounding areas.

About the Role

As an Account Manager, you will be responsible for managing and growing customer relationships across your designated geographic region. You will be instrumental in maximising revenue opportunities, ensuring contract renewals, and delivering tailored solutions that meet customer needs. You will act as a customer advocate, representing their interests at senior levels while collaborating with stakeholders to enhance satisfaction and secure the best commercial outcomes.

Your expertise in strategic planning and execution will help shape long-term growth strategies, aligning business objectives with customer expectations. With excellent written and presentation skills, you will craft compelling briefs, pitches, and business cases, driving key initiatives that support business success.

Key Responsibilities

• Retain and expand customer portfolios
• Develop and implement strategic account plans to drive business growth
• Identify upselling opportunities, price adjustments, and ways to improve customer relationships
• Represent customer interests internally, collaborating with stakeholders to ensure seamless product delivery
• Mitigate competitive threats by positioning the organisation as the preferred solution provider
• Provide accurate forecasting and reporting while maintaining compliance with internal policies

Skills & Experience

• Strong business acumen with the ability to identify and act upon emerging trends
• Excellent communication skills with the ability to inspire and influence
• Highly commercial mindset with a focus on revenue and profit generation
• Self-starter with the ability to work autonomously in a dynamic environment
• Strong negotiation and presentation skills, capable of delivering compelling pitches
• Experience within logistics or eCommerce is a nice to have, but sales or account management experience in similar industries will also be considered

What we offer you

• Competitive salary
• 30% OTE Bonus
• 25 days holiday (increasing with long service)
• Full family private healthcare
• Car allowance
• Leading pension scheme
• Flexible remote based working with autonomy and trust

Please Note - This is a remote based role, but you will be expected to live on, or near to patch around Northwest London up towards Hemel Hempstead and surrounding areas as regular client visits are a part of the role.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we encourage applications from the Armed Forces community.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

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