Global Senior Retail Training Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As Global Senior Training Manager at Burberry, you'll define and deliver a customer-centric, world-class training vision that supports our brand strategy and ensures consistent, high-impact learning across all regions. Leading both central and regional Retail Training teams, you will drive the seamless execution of strategic initiatives that elevate store performance, enhance the client experience, and support commercial growth. As a key influencer across the business, you will strengthen the link between training and retail, empowering store teams through best-in-class training programs, tools, and content.

This Global Senior Training Manager role is offered on a full time, permanent basis and will be based in our Horseferry House, London office or our retail stores for 4 days per week.

RESPONSIBILITIES

• Responsible for the end-to-end creation of all Retail Training & Engagement content, distilling complex information into digestible, inspiring, commercially focused training to elevate skills and drive performance
• Contribute to and execute Retail Training strategies aligned with company goals, partnering closely with the VP of Retail Excellence to ensure a consistent approach across the business
• Inspire and influence regional training and retail teams to maintain high standards of retail excellence, with a strong commercial focus and hands-on presence in the regions
• Acute commercial-awareness and in-depth knowledge of KPIs - ability to translate this into performance driving initiatives with lasting transformational change to positively impact the business
• Engage with regions to provide updates on performance of training programmes, identifying opportunities to improve retail KPIs and gain market share
• Set out a global retail training roadmap aligned with key commercial/business strategies. Manage budgets, vendor relationships, and ensure consistency across all training content in partnership with central teams
• Drive innovation through data analysis, competitor insights, and feedback to continuously optimise training programs.
• Leadership of the Retail Training team, from recruitment & onboarding to performance management & setting objectives.
• Manage end-to-end project lifecycles using effective tools and techniques. Proactively identify risks, resolve issues, and foster collaborative stakeholder relationships to ensure successful programme delivery

PERSONAL PROFILE

• Experience of leading and managing a luxury training function
• Extensive experience in luxury retail training or service industry
• Experience and insight into project management and implementation of retail/training strategies
• Understanding of retail systems
• Experience to lead a team
• Experience in a commercial environment to drive training with a retail lens
• Global experience
• Microsoft Office literate

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || COMMERCIAL RESOURCES || CORPORATE - RETAIL TRAINING || n/a ||