ICT) Field Helpdesk Technician

Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council.

Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you!

Position: ICT Help Desk Technician
Location: Yate, Site Visits & Remote
Hourly Rate: 16.62 per hour
Working Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pm
Driving Required: Yes

What You'll Do:
As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve:

• Providing top-notch service desk support while adhering to pre-defined processes.
• Utilising remote support tools effectively to resolve issues.
• Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications.
• Prioritising workloads to manage peaks in demand seamlessly.
• Updating service desk software, specifically Connectwise Manage, with accuracy.
• Collaborating with a vibrant team to ensure smooth and effective service delivery.

What We're Looking For:
We seek enthusiastic individuals who possess:

• A strong background in ICT Help Desk support.
• Experience with Connectwise Manage is desirable but not essential.
• Proficiency in using remote support tools.
• Excellent IT and numeracy skills.
• Outstanding interpersonal and communication abilities.
• A proactive approach to setting up and adjusting technical equipment as needed.

Why Join Us?

Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges.
Supportive Environment: Work with a friendly team that values collaboration and effective service delivery.
Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development.

How to Apply:
If you're ready to take on a rewarding role as an ICT Help Desk Technician, we want to hear from you! Please submit your application, including your CV and a cover letter outlining your relevant experience.

Don't miss out on this fantastic opportunity to make a difference in the public sector! Apply today and start your journey with us!

Our client is an equal opportunity employer and welcomes applications from all qualified individuals.

Get ready to embark on an exciting career path where your skills and enthusiasm can shine! We can't wait to see what you bring to the team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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