Bath Host

The role:

AIRE is looking for a Bath Host to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for delivering a world-class experience to our guests. As part of the team in-charge of our baths area, the Baths Host is responsible for creating a warm and welcoming atmosphere, ensuring each guest feels special from the moment they arrive the baths area until their departure.

Key responsibilities:

• Manage the receiving of guests in our waiting area whilst communicating with the team in other departments.

• Greet our guests with a warm and genuine welcome.

• Conduct guided tours of the bath’s areas, highlighting key features and explaining the expectations around behaviour and rules.

• Address any guest queries.

• Servicing of amenities to guests.

Who you are:

• You have experience in the hospitality industry.

• Professional English is required.

• You are completely customer-oriented, and you have excellent interpersonal skills.

• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.

• The ideal candidate will be professional, personable, and dedicated to maintaining the high standards of service that define our luxury spa and thermal baths.

Shift patterns:

• Shifts are organised on a rotating schedule and are planned at least two weeks ahead.

• Operating hours start at 6:30 AM and end at 11:15 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.

Why you should join us:

• Permanent contract and 16 working hours.

• Hourly rate: Your hourly rate will be £13.68.

• Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays and, 25% supplement pay for overtime. In addition, you can earn tips.

• Career progression: Explore career progression opportunities within our team.

• Discounts : Benefit from 30% off our AIRE experiences worldwide.

• Employee Benefits & Saving Platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.

• Enhanced maternity and paternity pay and time off.

• Birthday Gift: Enjoy an AIRE experience on your birthday!

• Employee of the month benefits.

• Canteen Perks : Access to coffee and fruits at our canteen.

• Referral Program: Get rewarded for referring potential colleagues.

• Pension Contribution: AIRE will contribute to your pension scheme.

• Inclusive Work Environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

• Extra days holiday based on years of service.

About us:

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.

At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.

The London venue:

You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.