Strategic Digital Relationship Manager WCC622204

Job Details:

Salary range: £56,436 - £62,742 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, London, SW1E 6QP
Hours per week: 36
Contract type: 1x Permanent and 1x Temporary up to 12 Months
Closing date: 21 September 2025

About Us:

THE EXTRAORDINARY STORY OF ANAKHA’S FRESH THINKING

Creativity isn’t something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits.

Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub – a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.

But it was what happened next that really made a difference. Anakha’s innovation space project was used to invite young people to help them find work through the Kickstart programme as well as to recruit young people to our Tech Lions initiative, and is regularly occupied by the Apprentice community.

We’re also inviting residents aged 11-19 from the Westminster Youth Council to the Hub to attend a fun ‘speed dating’ event, where they hear from different digital teams. We’ll continue to meet with them every week to keep them directly involved in our plans to ensure young people have a regular voice at the heart of the council. From the importance of electric vehicle charging points to new uses for tech, their insights about the kind of city they want to live in are central to our plans.

As for Anakha, she’s now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she’s already developing even bigger and better ideas.

The Role:

As a Strategic Digital Relationship Manager, you’ll play a pivotal role in shaping how Westminster City Council uses technology, data and innovation to deliver better outcomes for residents. Acting as the trusted link between services and our Digital & Innovation team, you’ll work with senior leaders to identify priorities, develop change portfolios and ensure that investment in digital directly supports service and organisational goals, ultimately to ensure we are creating value and change that matter to our residents.

Day to day, you’ll be the single point of contact for your directorates — building trusted relationships, anticipating challenges, and representing their needs into our digital portfolio. You’ll negotiate at senior levels, ensure alignment on technical and commercial issues, and guide communications that keep staff and Members informed.

You’ll also play an active role in embedding new ways of working: promoting agile delivery, showcasing success stories, and scanning for emerging technologies that could deliver value. By working closely with our enabling governance (PMO) function, as well as product, project and service leads, you’ll help ensure that change initiatives are prioritised, coordinated and deliver measurable benefits.

This is a dynamic and outward-facing role where you’ll advocate for services, champion innovation, and support real transformation — all while keeping residents at the heart of what we do.

Please refer to the for more information.

About You:

You’re an experienced relationship builder, comfortable working with stakeholders at all levels and sensitive to the political drivers and priorities that shape local government. You know how to create trusted partnerships, adapt your approach to different learning styles, and foster a positive working environment where diverse views are valued and collective performance thrives.

You have a sharp understanding of modern digital culture, platforms and ways of working — and know how to translate these into meaningful outcomes for services and residents. Alongside this, you’ll bring a strong track record in driving digital change, with knowledge of portfolio, programme and project methods. You’re well-versed in product management principles, agile delivery practices and data protection standards (GDPR) to ensure initiatives deliver maximum value.

Finally, you’re strategic and delivery-focused in equal measure. You can set clear objectives, coordinate complex dependencies, and build compelling business cases for innovation. Analytical and decisive, you assess risks and opportunities carefully. You’re comfortable liaising with subject-matter experts to support decision-making and appraising options, including cyber-security, solution architecture and procurement.

Above all, you’re committed to meeting user needs in the most efficient way and act as a visible ambassador for new, smarter ways of working.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 


At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit 


As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.


The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.