Business Administrator Apprentice

Summary

An opportunity to provide administrative and organisational support to the project team, ensuring documentation, supplies, resident liaison, and compliance processes are well managed. The apprentice will gain hands-on experience across site administration, project support, and resident engagement while working towards their qualification.

Wage

£26,984.10 a year

If aged 19 or over after 12 months of employment, you will then be paid the National Minimum Wage for your age.

Training course

Business administrator (level 3)

Hours

Monday - Friday 7:30 am-5 pm.

42 hours 30 minutes a week

Start date

Saturday 1 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:

• Site administration.
• Maintain folder structures and ensure documentation is filed and updated regularly.
• Keep site information boards and notices current and accurate.
• Manage licence renewals and support with new applications.
• Print and laminate drawings as required for site use.
• Keep the site SharePoint system up to date and accessible.
• Support meeting organisation by scheduling, preparing agendas, and taking minutes with guidance from the PM/SM.
• Supplies
• Monitor and replenish office and welfare supplies.
• Manage PPE stock, including issuing equipment, placing orders, and ensuring availability on site.
• Track deliveries and assist with resolving supply issues to avoid project delays.
• Site Support
• Provide day-to-day administrative support to the Project Manager and Site Manager.
• Carry out regular reviews of CCTV to support site monitoring.
• Assist with maintaining the training matrix and recording staff inductions.
• Help complete daily DABS, toolbox talks, and regular site inspections (plant, tools, access, PPE).
• Support inductions for new starters and subcontractors, ensuring paperwork and RAMS are submitted and signed off. Health & safety.
• Work with PM/SM to ensure administrative processes support compliance with company and legal requirements.
• Keep training records and the training matrix accurate and up to date.
• Assist in ensuring all visitors and operatives follow site procedures and policies.
• Resident liaison
• Draft and share weekly resident updates and monthly newsletters.
• Maintain the Envoy feedback/complaints tracker and escalate issues as needed.
• Manage the resident support email account, ensuring timely and professional responses.
• Organise resident engagement activities (e.g. coffee mornings).
• Support clear and consistent communication with residents to build trust and minimise disruption.

Where you'll work

20 Giltspur Street
London
EC1A 9DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF ENGLAND TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will be trained in the workplace, they will also have an assigned Educator from Heart of England Training.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental