Sales Manager, Selfridges

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:
Contribute to the efficient, cost-effective operation of the store (or part of the store) to agreed cost levels and service standards and manage the day-to-day operations.

HOW WILL YOU MAKE AN IMPACT?

- Contribute to the efficient and cost-effective operation of the store or designated departments, ensuring adherence to agreed cost levels and service standards.
- Demonstrate the most valuable features and attributes of the product or service, leading a team of demo specialists to maximize customer value during demonstrations.
- Lead teams in delivering product or service information, ensuring compliance with predefined messaging and positioning.
- Supervise day-to-day operations to achieve sales performance goals, managing either a small store or multiple departments within a store.
- Oversee teams responsible for recording and processing customer orders, ensuring accuracy and efficiency.
- Respond promptly and appropriately to advanced issue escalations, providing managerial approvals as necessary.
- Assign and manage short-term work schedules for team members to meet expectations within established timelines.
- Identify opportunities during service interactions to connect customer needs with additional products or services offered by the organization.
- Set clear objectives for each sales call or meeting, utilizing standard materials for presentations, and asking relevant questions to gauge customer interest and address areas needing further information.
- Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
- Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
- Identify products or services that best meet customer needs, using expertise to propose quantities and configurations, explaining selections, and inviting purchases under standard terms.
- Enhance personal capabilities through participation in assessment and development planning activities, formal and informal training, and coaching. Maintain or gain external professional accreditation where relevant.
- Stay informed on relevant technology, external regulations, and industry best practices through ongoing education, conferences, and specialist media.
- Respond to personal objectives and utilize performance management systems to improve personal performance. Monitor team performance, allocate work, review completion, take corrective actions to ensure timeliness and quality, and contribute to formal performance management and appraisals.
- General Education Short-Cycle Tertiary Education.
- General Experience practitioner capable of working unsupervised.
- Managerial Experience in general supervision of junior colleagues.