Senior Integration Engineer (Hiring Immediately)

Who are we?

Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.

The Role

We are looking for an experienced Integration Engineer to help lead clients through the integration process, and someone who will also line manage other Integration Engineers and to drive process improvements within this area

Within our Integrations team, you will be working alongside a Project Manager on individual client integrations, understanding how to guide clients to ensure they get the best possible performance from Ravelin. You will also be looking to drive innovation in the Integration Engineer role, to improve repeatability and scalability.

In this role, you will be working closely with our internal data engineering, machine learning and fraud analysis teams, being a bridge between them and our clients.

Responsibilities

• Act as a leader in establishing and developing best practices for Integration Engineers.
• Support the Director of Integrations on initiatives around data quality and integration reviews.
• Line manage a number of Integration Engineers, supporting and coaching them in their role.
• Work directly with our clients to guide them through the integration process from start to finish, understand their payment flows, and highlight relevant product features.
• Proactively carry out regular data quality checks and data wrangling throughout the integration process.
• Stay ahead in client communications to manage expectations.
• Collaborate with our Data Scientists, Data Engineering and Product teams to decide on the most appropriate approach for the client, based on what the client is trying to achieve.
• Review existing integrations, including following up on changes flagged by the client, fielding questions, and advising on improvements.
• Pragmatic problem solving - getting a client integration across the line often requires getting two very different systems to work with each other.
• Actively promote knowledge sharing within the team, which includes documenting the working methods and specific integration details for each client.
• Build a deep understanding of Ravelin's products and systems.

Requirements

• Minimum 3 years experience in line management.
• Experience of process improvement, automation and the challenges these bring (ideally in relation to complex data sets)
• Ability to build strong relationships with different parts of Ravelin and our clients, and to break down difficult concepts into easy language.
• Strong data analysis skills, especially familiarity with BigQuery/SQL.
• Detail-oriented and tenacious to ensure the accuracy of the data that clients share with us.
• Self-motivated with high dependability.
• Being able to confidently interact with RESTful APIs.
• General understanding of web and server technologies, including and JSON.
• Strong documentation skills

Nice to haves

• Familiarity with the command line and scripting (Bash, Python).
• Knowledge of the fraud or payments industry, along with a general understanding of web payment flows and the parties involved.
• Experience with SDKs.

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of th]]>