Positive Behaviour Support Worker

Full-time - 35 hours per week (day shifts with occasional night shifts)
Salary: £28,932.80 per year (rising to £30,090.11 after successful probation)
Location: Croydon / South-East London

Do you have experience supporting adults with mental health needs and behaviours that challenge?
Are you confident building trust, setting clear goals, and supporting people through recovery and change?

As a Positive Behaviour Support Worker at Quo Vadis Trust (QVT) , you will support adults with a range of mental health needs, including anxiety, depression, bipolar disorder, substance misuse, and challenges engaging with services. You will manage and key-work a caseload, supporting individuals to move forward, build independence, and re-engage with their communities.

This role is hands-on and relationship-led. You will complete assessments, support inductions into services, and work closely with clients to agree clear support plans and measurable goals. You will also provide practical guidance around housing, welfare, and benefits, supporting clients through transitions and move-on planning.

Key Responsibilities:

• Provide a responsive, client-focused service to an allocated caseload

• Build effective working relationships and support individual recovery goals

• Develop and review support plans with clear, measurable outcomes

• Complete inductions, risk assessments, and ongoing reviews

• Manage incidents and challenging behaviour using de-escalation techniques

• Maintain accurate records using the client management system

• Prepare reports and updates as required

• Carry out property, room, and health and safety checks

• Support move-ins, move-outs, and daily living activities

• Encourage clients with housekeeping and independent living skills

• Work collaboratively with colleagues, external agencies, and healthcare professionals

• Provide cover across QVT schemes when required

About Us
Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards’. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.

The Benefits

• Salary increase after successful probationary period.
• Pension scheme.
• Health Care Plan.
• Free access to bereavement and stress helplines.
• Free flu jabs / eye tests
• Recommend a friend' bonus.
• Generous holiday allowance.
• Training offered.

The Person
We’re looking for someone who is:

• Experience working in mental health or supportive environments

• Understanding of mental health conditions, learning disabilities, homelessness, or substance misuse

• Confident working with challenging behaviour and crisis situations

• Clear written and verbal communication skills

• Comfortable working independently and as part of a team

• Organised, reliable, and able to meet deadlines

• Flexible to work unsociable hours within a 24-hour rota

• Willing to complete further training

• Able to complete an enhanced DBS check funded by QVT

• Driver with own vehicle is desirable

If you’re ready to help people regain control of their lives and thrive in a supportive environment, we’d love to hear from you. Apply today and take the next step in your career with Quo Vadis Trust.