Branch Manager

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

This is a Full Time Maternity cover role.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service

• Manage all branch operations, including meeting sales targets and driving business growth

• Oversee staff training, coaching and performance management

• Ensure every customer receives expert advice and the highest quality of care

• Oversee stock management, compliance, and day-to-day branch efficiency

• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence

• Engage with the local community to promote the branch and build strong customer relationships

• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives

• Opportunities for ongoing training, career progression and personal development

• The chance to lead and develop a supportive, passionate team

• A family-run company culture that values professionalism and a personal approach

• A rewarding benefits package including staff discounts and pension scheme

• 28 days annual leave including bank holidays (pro-rata)

• Generous staff discount scheme