Quality Assurance Manager

Quality Assurance Manager – Complex Care

East London (Head Office) | Monday to Friday
£40,000 | Full-time | Permanent | REF: LICEA

Are you an experienced Quality, Compliance or Operations professional within complex care or supported living looking for a role where you can take ownership of governance, office operations and service setup?

We are recruiting for a Quality Assurance Manager to join one of the UK’s leading community complex care providers, delivering high-quality, clinically led care across supported living and home-based services.

This is a key opportunity to join a growing organisation, working closely with senior leadership to ensure services are safe, compliant and operationally efficient.

The Role

As a Quality Assurance Manager , you will be responsible for overseeing office operations, governance processes and supporting the safe setup and mobilisation of supported living services.

You will work closely with HR, clinical teams and senior stakeholders to ensure compliance, reporting and operational standards are consistently met across the business.

Key Responsibilities

• Oversee the day-to-day running of the London head office
• Support governance, compliance and operational reporting
• Ensure all office operations and compliance tasks are completed accurately
• Monitor clinical and operational systems, including governance and compliance tracking
• Support the mobilisation and setup of supported living services
• Coordinate property setup, contractors and health and safety requirements
• Manage office IT, equipment and facilities
• Monitor expenses and support financial reporting processes
• Produce weekly and monthly reports for senior leadership
• Coordinate meetings, training sessions and office-based activity

Requirements

• Experience in a Quality, Compliance or Operations role within complex care, community care or supported living
• Strong understanding of CQC, governance and compliance frameworks
• Experience working in a fast-paced healthcare or care office environment
• Strong administrative, reporting and Excel skills
• Knowledge of health and safety processes (Level 3 desirable)
• Understanding of financial reporting and P&L (desirable)
• Experience supporting service setup or mobilisation (desirable)
• Highly organised with strong attention to detail

What’s on Offer

• £40,000 salary
• Monday to Friday working pattern (office-based)
• Opportunity to join one of the UK’s leading community complex care providers
• Work closely with senior leadership including Head of Care and executive team
• A role with real impact across governance and operations
• Clear opportunity to develop within a growing organisation

If you are interested in applying for this Quality Assurance Manager position, please click apply or contact Ehsan at Leaders in Care on 07533 113393, quoting the reference

Reference: LICEA