Risk & Control Manager Process Management

At American Expressourcultureisbuilton a 175-yearhistoryofinnovationshared values and LeadershipBehaviours and anunwaveringcommitmenttobackourcustomerscommunities andcolleagues. AspartofTeam Amexyoullexperiencethispowerfulbackingwithcomprehensivesupportforyourholisticwell-beingandmanyopportunitiestolearnnewskillsdevelopasaleader andgrowyourcareer.

Hereyourvoiceandideasmatteryourworkmakesanimpact andtogetheryouwillhelpusdefinethefutureofAmerican Express.

How will you make an impact in this role

The ICS Governance & Control function sits within International Card Services (ICS) which comprises all issuing functions across our 28 international markets (excluding the U.S.). ICS colleagues operate across diverse geographies and disciplines issuing products to both Consumer and Commercial customers.

The organization is integral to the global growth strategy for American Express with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable well-managed growth.

We are seeking a motivated and detail-oriented Process Mapping Manager to lead the documentation analysis and continuous improvement of business processes across the ICS organization. This role supports the successful delivery of our Risk and Control Self-Assessment (RCSA) program by ensuring all key processes are fully mapped risks and controls are accurately identified and documentation meets enterprise standards and regulatory expectations.

The Process Mapping Manager will partner closely with central RCSA teams process owners risk leads and second-line stakeholders to ensure timely completion of process mapping high-quality documentation and strong process governance.

Key Responsibilities:

• Lead process mapping and documentation for end-to-end business processes within ICS ensuring compliance with enterprise standards and alignment with the RCSA framework.
• Coordinate with process owners and subject matter experts (SMEs) to capture current-state (as-is) workflows and design improved (to-be) processes.
• Maintain a central process repository ensuring documentation is accurate current and version controlled.
• Partner with Risk & Control teams to identify key process risks controls and ensure documentation supports RCSA.
• Support the management of project timelines milestones and deliverables.
• Support the co-ordination and facilitation of workshops and reviews to validate process maps risk/control alignment and ensure stakeholder sign-off.
• Identify process improvement opportunities including automation simplification and standardization.
• Contribute to continuous improvement of process & RCSA execution.
• Support training and communication to drive process governance adoption.

Minimum Qualifications:

• Significant experience in process mapping process improvement or operational risk management within financial services.
• Understanding of risk and control frameworks including control design testing and remediation.
• Proficiency with process mapping tools (e.g. Visio Signavio Blueworks Live).
• Proven project-management and stakeholder-management skills.
• Analytical and problem-solving abilities.
• Strong communication and documentation skills.
• Experience with Lean / Six Sigma methodologies.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience:

Manager