Chanel Account Manager - John Lewis Stratford
- Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment
- Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
- Set and review individual and team goals, provide regular performance feedback, and support career development plans
- Partner with the Talent Acquisition team to manage full recruitment cycle
- Contribute to business planning, including forecasting, promotional strategies, and category development
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty
- Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
- Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
- Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure the flawless execution of brand activations, events, and in-store campaigns
- Uphold brand standards for grooming, presentation, and environment
- Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
- Champion the brand's signature service approach, ensuring all client interactions are elevated and immersive
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- The ability to coach and develop a diverse team while fostering a culture of collaboration
- A passion for creating memorable, client-centric experiences
- Strategic thinking with strong commercial awareness and decision-making capabilities
- A solution-focused approach, thriving in a fast-paced and evolving environment
- Creating memorable and long-lasting client relationships
- Building and nurturing a culture where achievement is celebrated and learning is continuous
- Driving commercial results and taking ownership of your business
- Investing time in coaching, mentoring, and development the team
- Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
- The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
- You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100's more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
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