Customer Service - Front Line Housing
Looking for Front Line Customer Service Officer for a company in SE London
Long-term contract
The hours of work will be Monday to Friday 8:00am - 4:00pm
36hour week
Summary of role:
First point of contact for all enquires which are handled by the Customer Service Centre via telephone and any front facing services as required.
We are looking for someone with a passion for customer service, who can work as part of a team and who has direct experience of working in a fast paced multi-service contact centre.
You will have an appetite for resolving customer enquires through to completion ensuring that all issues are dealt with efficiently and effectively.
You will have a proven track record of service knowledge relating to Housing, Repairs, Registration Services, Environmental Services, Highways, Planning and other services which may be directed to the Call centre. Be part of a team which facilitates a digital assistance front line service to enable all residence to access online services
Qualifications & Experience:
The ideal candidate will have/be:
* Strong communication skills
* Previous telephone experience
* Strong word-processing/administration skills, demonstrating attention to detail and accuracy at all times
* Excellent organisational/time management skills
* Ability to work under pressure to strict deadlines
Full time office based with scope for progression
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