Delivery Lead - Prevention and Solutions WCC624133

Job Details:

Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 1 June 2026

About Us:

The Housing Needs department in Westminster City Council is a world of extraordinary stories, and for leaders like Rachel, those stories are shaped by experience, fairness and the people she supports every day.

Rachel’s career in housing began on the frontlines, working in a busy contact centre where she supported residents through high-volume enquiries. She went on to progress into homelessness casework, supporting residents with complex and high risk needs, before stepping into senior roles that combined decision making with responsibility for others.

Now, as Housing Register Manager, Rachel leads a team responsible for housing and medical assessments - an area within the service that has a huge impact on the lives of residents. As a manager, she provides clear guidance on difficult cases, quality checks decisions and supports her officers to apply the Westminster Council Allocations Scheme consistently and fairly. Through regular supervision and development discussions, she helps build officers’ confidence and judgement, ensuring her team feel supported to make the right decisions for residents.

At Westminster, we believe Everyone is a Leader. For Rachel, leadership means growing through experience, supporting others to succeed, and ensuring every resident is treated with dignity, fairness and respect.

The Role:

As a Delivery Lead for Prevention, Support and Solutions in our Housing Solutions and Homelessness Service, you can make your own powerful contribution to people across Westminster. Focusing on prevention and early intervention, you’ll shape a high-performing, resident-focused service that helps achieve better outcomes for people experiencing homelessness.

Playing a vital role in the transformation of the service, you’ll lead improvement initiatives, influence policy and practice, and work in partnership with colleagues from across the Council, voluntary sector and housing providers. Acting as a visible, proactive presence to stakeholders and in the community, you’ll build trust, offer early support and connect residents with the help they need before crises escalate. Day-to-day, that could involve conducting outreach, drop-ins, home visits and pop-up advice sessions — all with the aim of supporting people in the moments that matter most.

Balancing competing priorities across KPIs, quality standards and budgets, you’ll manage strategic risk and escalate complex cases where necessary. As a leader to your team, you’ll promote a culture of accountability, inclusion and continuous improvement, supporting managers to grow and develop their skills.

Please refer to the for more information.

About You:

An established professional with extensive experience leading homelessness services with a strong emphasis on prevention, you’ll have delivered measurable improvements in prevention, resident and performance outcomes in a previous role. With demonstrable experience of embedding change in accordance with existing legislation, statutory frameworks and guidance, you’ll have a proven track record of translating policy into effective frontline delivery. Having managed budgets, resources and performance at a senior level, you’ll be confident influencing strategy and balancing service quality with value for money.

On a personal level, you’ll be an open, communicative individual passionate about building a culture of respectful, sensitive engagement with residents. A natural leader capable of staying calm under pressure, you’ll build networks of influence that support community wellbeing, embedding equity and inclusion into everything you do. This is a fantastic opportunity to use your skillset to improve outcomes for residents in one of the country’s most complex housing markets, and to lead a truly people-focused service that intervenes early and delivers innovative solutions.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. 

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.    

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.