Product Designer (EE TV)

Closing Date: Sunday 21st September 2025

Location(s): London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Please share an Online or PDF portfolio as part of your application.

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

The Scope

As a Product Designer in the Broadband and TV Tribe, you’ll play a key role in shaping the future of our TV user experience.

You’ll collaborate with cross-functional teams and partners to deliver innovative, customer-centric designs that drive engagement and commercial success.

is striving to be the UK’s leading content aggregator, bringing together the best content under one roof whilst delivering an industry leading customer experience

What you’ll be doing

• Contributing to the vision and strategy for the TV UX/UI portfolio, grounded in customer insights, emerging technologies, and strategic partnerships.
• Leading the design and development of TV UX/UI experiences, working closely with internal and external teams to enhance performance and customer satisfaction.
• Managing and executing the TV UX/UI roadmap, ensuring timely delivery of high-impact features and products.
• Supporting business transformation initiatives by simplifying the product portfolio and reducing reliance on legacy systems.
• Owning the end-to-end customer journey, driving satisfaction, retention, and cross-selling opportunities.
• Collaborating on CAPEX and OPEX planning for design-related initiatives.
• Ensuring the seamless integration of EE TV with other products and services, aligning with marketing and consumer priorities.
• Taking ownership of additional products or projects as business needs evolve.
• Championing best-in-class design practices, tools, and processes across the design community.

Experience needed to be successful in the role

• Extensive experience using industry standard design tools such as Figma, Adobe Creative Cloud and or similar software.
• Experience designing for accessibility, creating solutions that meet the highest standards and regulatory expectations.
• Strong problem-solving and critical thinking abilities.
• Excellent communication and storytelling skills.
• Proven track record of delivering customer and commercial outcomes.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.