Technical Services Manager

Job Description

Please note: Benefits and perks may vary based on role and location. For full details of the benefits associated with this position, please refer to the information at the bottom of the Job Description:

Job title: Technical Services Manager

Department: Technical

Location: Little Moons LHQ - (Park Royal)

Hours: Monday – Friday, 40 hours per week

Little Moons are frozen and chilled mochi, a fusion of Eastern and Western cuisine - soft and chewy rice flour dough wrapped around balls of ice cream, cheesecake, or chocolate ganache to create a distinctive, bite-sized, and delicious snack that’s bursting with flavour.

Their rollout across Europe has been pioneered by sister and brother duo Vivien and Howard Wong, who founded Little Moons in 2010. The product’s roots are in high-end restaurants, but over the last five years retail packs have swept the ice cream category in grocery and food service.

Little Moons has rapidly established mochi, and snacking ice cream, across Europe. In 2024 we generated more than £60m revenue, and in 2025 we continue to drive towards double digit growth. We are also now a Certified B Corporation, which reflects our strong commitment to balancing profit and purpose. This certification means we are part of a global community of businesses that meet high standards of social and environmental impact, reinforcing our dedication to making a meaningful difference.

We are very proud of the culture that we have built at Little Moons. Not to stroke our own egos, but we are a great bunch of people—smart, passionate, interesting, and funny—who work hard to support and live our values, all the while keeping our mission in our forethoughts.

The Role:

We’re looking for a brilliant Technical Services Manager to lead the charge on food safety, hygiene, and technical compliance across our site. This is a hands-on, high-impact role where you’ll shape and deliver the systems, standards, and partnerships that keep our operations running safely and smoothly.

You’ll lead a dedicated hygiene team, manage key service suppliers, and take ownership of everything from allergen and pest control to internal audits and outsourced processes. You’ll also be the go-to technical partner for engineering and site leadership—bringing structure, clarity, and continuous improvement to cross-functional projects.

This is a role for someone who thrives on detail, leads with purpose, and takes pride in raising the bar. You’ll play a key part in delivering exceptional quality, supporting our sustainability goals, and building a culture of excellence across a fast-paced, 24-hour operation.

Key Responsibilities:

Hygiene Leadership

• Develop and implement the site’s Hygiene Strategy, aligned with the wider Technical Strategy.
• Lead and manage the hygiene team across a 24-hour operation, ensuring high standards are consistently maintained.
• Own and enhance the Hygiene Management System across facilities, factory, and warehouse.
• Validate cleaning processes and ensure effectiveness through regular review and improvement.
• Ensure hygiene compliance with BRCGS, HACCP, and QMS standards.

Allergen Management

• Lead site-wide allergen management, including cross-contact control and risk mitigation.
• Ensure robust allergen controls are embedded in all relevant processes.

Pest Control & Supplier Management

• Oversee pest control strategy, including routine and biologist visits, incident management, and best practice implementation.
• Manage service suppliers including pest control, laundry, and chemical providers, ensuring performance and compliance.
• Manage budgets for cleaning chemicals, consumables, and laundry services.
• Ensure compliance and approval of offsite processes

Internal Audit & Compliance

• Own the internal audit schedule and act as lead internal auditor.
• Drive continuous improvement through audits, KPI tracking, and risk assessments.

TACCP & Site Security

• Conduct site threat assessments and support TACCP compliance.
• Ensure site security protocols are aligned with food safety and regulatory standards.

Engineering & Maintenance Collaboration

• Act as the technical point of contact for engineering and maintenance teams.
• Support technical input into projects and process improvements.

People & Culture

• Provide leadership, coaching, and development opportunities for your team.
• Foster a culture aligned with Little Moons’ values and contribute to the Brighter Future Sustainability Strategy and linked OKRs.

About you:

• You bring solid experience in technical leadership within FMCG—whether in hygiene, food safety, or technical services
• You’re confident leading teams and thrive on creating high standards in hygiene, allergen control, and compliance
• You know your way around BRCGS, HACCP, QMS, and TACCP—and you use that knowledge to make things better
• You’re proactive in managing suppliers and budgets, and you know how to get the best from partnerships
• You collaborate brilliantly across departments, especially with engineering and HSE, to drive improvements and solve problems
• You’re structured, solutions-focused, and always looking for smarter ways to work
• You communicate clearly, build trust easily, and bring people with you
• You care about quality, sustainability, and creating a positive, values-led culture

Some of the benefits of working here include:

Little Moons is a fast-growing and dynamic business, the nature of which means roles and responsibilities can change and grow quickly and at scale. We never stand still for long, and for the right person this represents an opportunity to grow and evolve your role and responsibilities with us and to develop your career at pace.

We will provide you with as much support, guidance, and training as you need, and offer the following benefits to boot:

• • 👩🏽 ⚕️ Medicash, Private Health Scheme & Life Insurance
• • 🍼 Enhanced Baby Leave - new parents will be entitled to sixteen weeks off on full pay during the child’s first year of life (available to people who have worked for Little Moons for one year at Week 26 of pregnancy)
• • 🧠 We understand that mental health matters. We partner with Health Assured to provide remote emotional support to team members
• • 😁 Discretionary annual bonus based on company performance
• • 🤒 Paid sick leave
• • ❤️ Respect, trust, and honesty. Personal and professional maturity is important to us, and we keep each other honest
• • ☀️ Your holidays – We believe in finding your work-life alignment and encourage all staff to use their 25 days, plus public holidays
• • 😎Additional days off with long service
• • 🎂 Your Birthday off
• • 🌍 Team volunteer days
• • 🚲 Cycle to work scheme

To be engaged, you must feel included and valued, so we have built, and nurtured, a culture where inclusiveness is not a buzzword, but a way of being.

Our approach to diversity is simple —it’s about embracing everyone, and everyone is welcome at Little Moons. We are committed to welcoming everyone, regardless of gender identity, orientation or expression. We are diverse in age, race, physical or mental ability, ethnicity, and perspective. Our diversity fuels our innovation, bring diversity of thought, and connects us closer to our customers and the communities we serve.

All applicants must have the right to work in the United Kingdom.