Online Customer Service Advisor

Moxie and Mettle Limited
London

Online Member Support Agent (customer service advisor)

Mostly remote, 8 days a year in Bristol & 4 days in London per year - travel paid for.

(basically it’s 1 day a month in the office), mostly visiting the Bristol office but London once per quarter.

Up to £24k, plus benefits

Online member support agent with a fast paced, growing entrepreneurial fintech business, working with live chats and emails to provide excellent customer service. There’s bags of training and career development with the team and indeed the business, this is just the start of your journey! Our client values it’s employees highly and will genuinely support your progress.

This is more than an ordinary customer service role, you’ll be solving problems via live chat and emails for an app based business. Experience of working within credit/financial services would be very useful but isn’t essential, as long as you’ve worked within email customer services or Live Chats we’d love to hear from you.

You’ll need to get your head round specific financial information, so the ability to learn quickly and effectively is important.

You’ll be able to work remotely for the most part, and just visit either Bristol and London once a month. It’s a 37.5 hour week, covering a range of shifts between the hours of 8am to 8pm Monday to Saturday. You’ll only work 1 Saturday a month and receive a day off in lieu.

Whether you’re working on live chats/emails helping customers, or ensuring that the community is up to date with the latest product changes- nothing will stop you from getting the best outcome for customers. You’ll be excited by coming up with new ideas on how to improve the member support experience and be ready to get involved with individual and team projects.

  • You’ll work on first line customer support tickets via live chat and emails ensuring
  • that every interaction with members champions the brand and voice
  • Communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation
  • You’ll help members with simple troubleshooting and will report all technical issues to the technical squad
  • Escalate queries when necessary.

What you’ll need:

  • 1+ years of experience of working for an online customer service team.
  • Live chat experience is helpful, not essential.
  • Experience working with Zendesk or a similar customer support system
  • Fun, friendly, and empathetic mindset, proactive and eager to learn
  • Ability to thrive in a fast-paced, ever-changing and demanding environment
  • A team player!

Benefits:

Annual bonus

33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period

Enhanced parental leave package

Employee reward scheme; telephone GP, free counselling, high street discounts and more

Posted 2025-06-01

Recommended Jobs

Senior Marketing Manager - UCL

Gather & Gather UK
London

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers a...

View Details
Posted 2025-05-24

Loyalty Executive

Jellycat
London

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the r...

View Details
Posted 2025-05-23

Customer Success Manager

HowNow
London

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. ...

View Details
Posted 2025-06-04

Senior Product Programme Manager - Hybrid/Farringdon

Royal Mail Group
London

  ​ ​ Job reference 322266 Senior Product Programme Manager - Hybrid/Farringdon Competitive salary £4800 or £4300 as cash via payroll each month (£358.33) Healthcare, an annual bonus potentia...

View Details
Posted 2025-06-04

Immunisation Nurse - Vaccination UK

European LifeCare Group
London

ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boro...

View Details
Posted 2025-05-25

Research Software Engineer

Moody's Corporation
London

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are...

View Details
Posted 2025-06-04

SENCO - Outstanding School - Haringey, London

Wayman Learning Trust
London

SENCO – Outstanding School – Haringey, London An exciting opportunity has arisen for an experienced SENCO to join an Outstanding primary school in Haringey . The school is looking for a dedi...

View Details
Posted 2025-05-23

Software Engineer Apprentice

Royal Mail Group
London

  Software Engineer Apprentice Location: London, 185 Farringdon Road Start Date: September 2025 Qualification: Degree Apprenticeship (Level 6) in Digital & Technology Solutions Hours: Mo...

View Details
Posted 2025-06-04

Manager, Product Management (Broadcast Team, WhatsApp)

WhatsApp
London

Manager, Product Management (Broadcast Team, WhatsApp) London, UK Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of app...

View Details
Posted 2025-05-30

Legal Counsel

Ecommpay
London

About the Role: In this exciting role, you will play a pivotal part in supporting our business objectives by providing expert legal advice and managing a diverse range of commercial matters relate...

View Details
Posted 2025-05-29