Retention Officer (German)
- Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly
- Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments
- Own client issues end-to-end, coordinating across trading ops, compliance, and product teams to resolve problems quickly and prevent repeat friction
- Train new clients on platform features and trading tools, turning onboarding into a moment that builds confidence and loyalty
- Drive retention and reactivation through proactive outreach, strategic follow-ups, and personalized engagement that shows clients we're invested in their success
- Hit monthly targets for client satisfaction, portfolio activity, and retention metrics, while maintaining the quality of every interaction
- Spot patterns in client feedback and surface insights to product and ops teams, helping Capital.com evolve based on real trader needs
- Fluent in German (Italian is a strong plus): you can explain complex trading concepts clearly and build rapport naturally across Swiss markets
- Understanding of CFD trading, financial markets, and risk: whether from hands-on trading, client-facing roles in fintech, or adjacent experience that translates directly
- Analytical and problem-solving ability that connects client behavior, market conditions, and platform usage to uncover what's really driving retention or churn
- Clear communicator in writing and conversation: you explain, persuade, and de-escalate with equal skill, adapting your tone to the client and the moment
- Proven collaboration across functions: you work with trading ops, compliance, product, and sales to get things done for clients without losing momentum
- Self-motivated and target-driven, but grounded enough to balance commercial goals with doing what's genuinely right for the client
- Comfortable with shift rotation (morning/afternoon): and the rhythm of global trading hours. You know markets don't stop, and neither does client need
- Ownership mindset: you don't wait to be told what to do. You see what needs fixing, you prioritize, and you act
- Advanced Excel skills (bonus): data analysis, client segmentation, and performance tracking help you work smarter, not just harder
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community
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