HR BUSINESS ANALYST (SAP SUCCESSFACTORS ESM)

HR Business Analyst (SAP SuccessFactors ESM) requirements:

• Collaborate with HR teams to understand their requirements and translate them into system solutions using SAP SuccessFactors ESM.
• Support the global design and requirements definition for SuccessFactors ESM and Workzone.
• Facilitate design workshops with stakeholders, HR service owners and SMEs across Asia, EMEA and the Americas.
• Work closely with implementation partners to ensure solutions are delivered in line with approved business requirements and global operating model objectives.
• Conduct detailed analysis of current HR service delivery processes, employee journeys, service models and supporting technologies.
• Document current-state ("as-is") processes, pain points, risks and improvement opportunities.
• Research HR industry best practice and emerging capabilities within SAP SuccessFactors ESM and Workzone.
• Provide support for system configurations, troubleshooting and issue resolution.
• Analyse and document HR processes to identify areas of improvement.
• Assist in the design, testing and implementation of system updates or new functionalities.
• Ensure data accuracy and integrity within HR systems.
• Deliver user training and create documentation for system processes and updates.
• Work closely with cross-functional teams to ensure alignment of HR systems with business needs.
• Monitor system performance and recommend enhancements to optimise functionality.
• Produce design documentation including:
  • Business requirements
  • Future-state process maps
  • Employee journeys
  • Functional specifications
  • Design decision papers
  • Design governance papers for Workzone ongoing maintenance