Room Service / Bell Room

Job Details

Role: Room Service/ Bell Room Attendant at The Imperial - New Opening Hotel

Location: Bloomsbury, London

40 Hours

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for a warm, reliable and guest‑obsessed Room Service / Bell Room Attendant to deliver exceptional in‑room dining and front‑of‑house support. You’ll be one of the first faces guests meet — and one of the last they remember.

What You’ll Be Doing:

• Deliver room service orders promptly, presenting trays and trolleys with care and precision
• Assist with guest arrivals and departures, handling luggage confidently and safely
• Keep the bell room and service areas organised, clean and ready for the next arrival
• Respond swiftly to guest requests — from amenities to guidance — ensuring each interaction feels thoughtful and personal
• Support the setup and breakdown of in‑room dining equipment
• Maintain hygiene, safety and brand standards across guest‑facing and back‑of‑house areas
• Protect guest property with care, discretion and full compliance with security procedures
• Provide clear, friendly guidance — whether helping guests navigate the hotel or offering local recommendations
• Assist with taxis, transfers and special requests
• Support colleagues across Front of House and F&B, especially during peak times
• Report maintenance issues promptly and participate in team briefings to help refine service flow
• Contribute ideas that enhance efficiency, service quality and the overall guest experience

Who You Are:

• Experienced in guest‑facing hospitality or any service‑led role
• Calm, professional and confident when assisting guests
• Strong organisational skills with excellent attention to detail
• Comfortable with manual handling and safe handling of luggage, trays and trolleys
• Able to communicate clearly in spoken English
• A natural team player with a warm, reassuring presence
• Advantageous: hotel experience, familiarity with order‑taking systems, local knowledge, manual handling training, food safety or first aid qualifications

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Make Every Guest Looked After?

If you take pride in great service, love helping people and enjoy a role where no two days are the same, we’d be delighted to hear from you!