Desktop Support Specialist

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Job Summary

We are seeking an experienced and proactive Desktop Support Specialist to join the Sales and Trading WSS team based in London . This is a high-impact, front-office support role requiring strong technical and analytical skills in a fast-paced, time-sensitive environment. The ideal candidate will have prior experience supporting critical systems within an investment banking or financial services organization.

Key Responsibilities

• Handle Level 3 escalations and conduct detailed root cause analysis .
• Use ServiceNow effectively to manage and resolve support tickets.
• Deliver exceptional customer support with a strong focus on end-user satisfaction.
• Collaborate across IT service lines and with third parties to deliver integrated desktop support.
• Participate in incident and change management processes, ensuring SLA/OLA compliance.
• Share knowledge with peers to support team objectives and foster continuous improvement.
• Maintain productivity and service quality under pressure and within tight deadlines.
• Assist in identifying training and development needs for continuous team growth.
• Take full ownership of assigned tasks and manage personal workload effectively.
• Identify opportunities to enhance productivity and reduce costs while improving service delivery.

Required Skills & Qualifications

• 5+ years of IT support experience , including 3-5 years in desktop support for mission-critical business systems.
• 2+ years in a front-office environment (preferably banking or financial services).
• Strong experience supporting Microsoft Windows , networking , security , LAN/WAN , and related technologies.
• Knowledge of market data platforms (Bloomberg, Refinitiv) and Excel add-in troubleshooting .
• Hands-on experience with incident management systems , preferably ServiceNow .
• Proven ability to manage support packages and coordinate with third-party vendors and internal teams .
• Strong understanding of ITIL processes and service delivery methodologies.
• Excellent communication , negotiation , and customer service skills.
• Comfortable working under pressure and adapting to rapidly changing priorities.
• Broad understanding of financial markets and trading environments.

Preferred Qualifications

• MCSE certification
• PowerShell scripting experience
• Exposure to project management methodologies

What We Offer

• Opportunity to work on the trading floor of a leading investment bank .
• A collaborative and high-performance IT team environment.
• Exposure to cutting-edge financial technologies and fast-paced trading operations.
• Career growth and training opportunities.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]