Head of Reliability Engineering

Join a digital first bank that’s powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

The CTO Platforms organisation is responsible for the bank’s strategic application, API, AI, and data platforms, the developer experience and toolchain. Our opinionated platforms empower engineers every day by reducing toil, accelerating time to market, offering built-in controls and operational resilience across our public and private cloud venues.

As the Head of Reliability Engineering, you will lead a team dedicated to ensuring the stability, scalability, and performance of HSBC's critical technology platforms. This leadership role involves establishing and directing our reliability engineering practices, fostering a culture of continuous improvement, and collaborating with cross-functional teams to design and implement systems that meet high reliability standards. 

You will be responsible for driving initiatives that enhance system resilience, increase observability, automate processes, and proactively address potential issues to minimize operational disruptions. 

This is an exciting opportunity to shape the reliability engineering function and contribute to HSBC's commitment to be always available to our customers.

Qualification and Skills:

• Proven experience in reliability engineering or a similar role.
• Strong understanding of system architecture, design principles, and cloud platforms.
• Proficiency in scripting languages (e.g., python) for automation purposes.
• Familiarity with monitoring tools (e.g., prometheus, grafana) and incident management systems.
• Effective communication skills to convey technical concepts to non-technical stakeholders.
• Adaptability to learn and implement new technologies and tools as required.

This role is based in London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500