User Researcher - Public Sector (Discovery-Focused)

User Researcher – Public Sector (Discovery-Focused)

Rate: Outside IR35 (competitive / DOE)
Contract Length: 6 months
Start: ASAP
Location: Hybrid, with on-site working in London a few times per month (occasionally weekly)
Clearance: Active SC Clearance is essential

We are supporting a consultancy delivering a public sector programme and are looking for an experienced User Researcher to join the team.

This role is particularly suited to researchers with strong public sector experience, a background in human factors, and confidence applying mixed research methods in discovery-led environments. You will work closely with multidisciplinary teams to understand user needs, behaviours and constraints, helping to shape services from the earliest stages.

Key Responsibilities
Plan and conduct discovery-phase user research
Apply mixed methods, including qualitative and quantitative approaches
Use human factors principles to understand user behaviour and system interactions
Design and run interviews, usability testing, workshops and surveys
Synthesise research findings into clear, actionable insights
Collaborate closely with product, design, content and delivery teams
Communicate research outcomes effectively to a range of stakeholdersEssential Experience
Proven experience as a User Researcher within public sector environments
Strong background in human factors or behavioural research
Demonstrable experience using mixed research methods
Experience working in discovery or early-stage research contexts
Ability to work confidently in multidisciplinary Agile teams
Strong communication and stakeholder engagement skillsDesirable Experience
Experience working to GDS standards and ways of working
Experience supporting complex or regulated servicesThis is a great opportunity to work on a discovery-led public sector programme with real impact.
If you are available for a 6-month contract and open to hybrid working in London, please get in touch for more information