Trading Manager

Recruiter: Taiyeba Choudhury

Hiring Manager: Noushine Miri

Career Grade: D

Internal Closing Date: 14/09/2025

Location: London, Manchester, Belfast, Birmingham, Bristol & Glasgow

Why this job matters

We’re building one of the UK’s most ambitious sales teams, focused on delivering unmatched value to customers and driving growth. As a key member of our newly formed Sales & Commercial team, you’ll help support businesses with 1-249 employees, from sole traders to small contact centres. With the UK market already dominated, this role is crucial for driving further growth and transformation for BT Business. You’ll focus on championing revenue, margin, and product growth, balancing volume and value to deliver significant returns while collaborating with leadership to optimise the customer experience and overall performance.

What you’ll be doing

• Own specific targets within S&C trading, using insights, analysis, and market expertise to drive performance and create customer interventions (e.g., marketing, pricing, sales incentives) to achieve volume and value goals.

• Work closely with Channel Management to ensure sales targets (volume and value) align with and exceed trading P&L objectives.

• Contribute to the MTP/Quarterly target-setting process by evaluating pricing strategies, customer acquisition and retention tactics, and upsell opportunities to drive profitable growth.

• Coordinate and evaluate opportunities, assess underlying risks, and make recommendations to optimize future performance.

• Collaborate with a broad range of stakeholders across S&C and BT Business to inform trading intervention decisions and ensure targets are met.

• Contribute to the development of commercial targets and policies for acquisition, migration, and retention strategies.

The skills you’ll need

• Relationship Building: Ability to develop and maintain strong relationships across cross-functional teams, challenge ideas, and collaborate effectively.

• Commercial Acumen: Deep understanding of the key drivers behind commercial performance. Ability to identify levers that optimize returns, set competitive pricing, and maximiSe profit. Skilled at using data to derive insights and support recommendations.

• Influencing & Communication: Strong influencing abilities to drive commercial initiatives. Capable of simplifying complex strategies and processes into clear, actionable insights for stakeholders, with excellent verbal and PowerPoint presentation skills.

• Creativity & Innovation: Proactive in expanding knowledge, exploring new ideas, and encouraging fresh thinking to drive continuous improvement.

• Customer Acquisition: Proven understanding of strategies for acquiring customers, including cross-selling, upselling, and value enrichment.

• Customer Retention & Migration: Knowledge of customer retention strategies, migration tactics, and the importance of customer support, engagement programs, and product updates.

• Commercial Expertise: Sound understanding of pricing strategies and commercial principles, with experience in a market-facing commercial role.

• Communication & Relationship Management: Excellent interpersonal skills and the ability to manage relationships effectively across different levels of the business.

• Numerical & Analytical Skills: Strong data analysis capabilities to support commercial decision-making, considering both internal and external market factors.

Benefit

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 25 days annual leave (not including bank holidays), increasing with service

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

The skills you’ll need

Commercial Management

Regulatory Compliance

Relationship Building

Cost Optimisation

Problem Solving

Service Level Agreement Management

Risk Management

Commercial Strategy

Contract Management

Negotiation

Commercial Acumen

Strategic Planning

Data Analysis

Bid Management

P&L

Decision Making

Growth Mindset

Inclusive Leadership

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.